Liang, Sai; Zhang, Xiaoxia; Li, Chunxiao; Li, Hui; Yu, … - In: International Journal of Contemporary Hospitality Management 33 (2021) 3, pp. 1105-1126
Purpose: Due to their very different contexts, the responses made by property hosts to online reviews can differ from those posted by hotel managers. Thus, the purpose of this study is to investigate the determinants of the responding behavior of hosts on peer-to-peer property rental platforms....