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Search: "Measuring business excellence : the journal of organizational performance management"
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Service quality
Performance measurement
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Shahin, Arash
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Aggelopoulos, Stamatis
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Attafar, Ali
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Balouei Jamkhaneh, Hadi
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Briault, Steve
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Cemohorsky, Petr
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Che Aniza Che Wel
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Corso, Mariano
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Gastaldi, Luca
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Hosseini Cheryani, Sayedeh Zahra
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Kontogeorgos, Achilleas
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Lasrado, Flevy
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Leen, Jasmine Yeap Ai
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Lettieri, Emanuele
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Masella, Cristina
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Meekings, Alan
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Nor Asiah Omar
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Norzalita Abd Aziz
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Samea, Monireh
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Syed Shah Alam
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Thurasamy Ramayah
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Tselempis, Dimitrios
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Measuring business excellence : the journal of organizational performance management
9
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ECONIS (ZBW)
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1
Perceived benefits of national quality awards : a study of UAE's award winning organizations
Lasrado, Flevy
- In:
Measuring business excellence : the journal of …
21
(
2017
)
1
,
pp. 50-64
Persistent link: https://www.econbiz.de/10011698541
Saved in:
2
EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Shahin, Arash
;
Balouei Jamkhaneh, Hadi
;
Hosseini …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 38-56
Persistent link: https://www.econbiz.de/10010417499
Saved in:
3
Measuring service quality of the Greek Ministry of Agriculture
Kontogeorgos, Achilleas
;
Tselempis, Dimitrios
; …
- In:
Measuring business excellence : the journal of …
18
(
2014
)
4
,
pp. 54-64
Persistent link: https://www.econbiz.de/10010467531
Saved in:
4
The "control tower" approach to optimising complex service delivery performance
Meekings, Alan
;
Briault, Steve
- In:
Measuring business excellence : the journal of …
17
(
2013
)
3
,
pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
Saved in:
5
Investigating the structural relationship between loyalty programme service quality, satisfaction and loyalty for retail loyalty programmes : evidence from Malaysia
Nor Asiah Omar
;
Che Aniza Che Wel
;
Norzalita Abd Aziz
; …
- In:
Measuring business excellence : the journal of …
17
(
2013
)
1
,
pp. 33-50
Persistent link: https://www.econbiz.de/10009753296
Saved in:
6
An integrated approach for service quality and effectiveness immprovement with a case study in the recycling pavilion service process of Isfahan municipality
Shahin, Arash
;
Attafar, Ali
;
Samea, Monireh
- In:
Measuring business excellence : the journal of …
16
(
2012
)
3
,
pp. 84-99
Persistent link: https://www.econbiz.de/10009671258
Saved in:
7
Performance improvement in hospitals : leveraging on knowledge asset dynamics through the introduction of an electronic medical record
Gastaldi, Luca
;
Lettieri, Emanuele
;
Corso, Mariano
; …
- In:
Measuring business excellence : the journal of …
16
(
2012
)
4
,
pp. 14-30
Persistent link: https://www.econbiz.de/10009685225
Saved in:
8
Value of information in health services market
Cemohorsky, Petr
;
Voráček, Jan
- In:
Measuring business excellence : the journal of …
16
(
2012
)
4
,
pp. 42-53
Persistent link: https://www.econbiz.de/10009685204
Saved in:
9
Validation of the RSQS in apparel specialty stores
Leen, Jasmine Yeap Ai
;
Thurasamy Ramayah
- In:
Measuring business excellence : the journal of …
15
(
2011
)
3
,
pp. 16-33
Persistent link: https://www.econbiz.de/10009314589
Saved in:
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