Chileshe Ng’andu Musaba; Musaba, Emmanuel; Simon I.R.; … - In: International Journal of Asian Social Science 4 (2014) 4, pp. 533-543
This study assessed employee perceptions of service quality in the Namibian hotel industry using the SERVQUAL approach. The data for the study were collected from 77 employees drawn from two large hotels in Windhoek who were surveyed using a questionnaire covering five service quality...