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~isPartOf:"International journal of contemporary hospitality management"
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Search: "Qualität"
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Dienstleistungsqualität
161
Service quality
161
Customer satisfaction
93
Kundenzufriedenheit
93
Consumer behaviour
77
Konsumentenverhalten
77
Hotel industry
59
Hotellerie
59
Beziehungsmarketing
47
Relationship marketing
47
Gastronomie
35
Restaurant industry
35
Gastgewerbe
28
Hospitality industry
28
Hospital
24
Krankenhaus
24
Customer service
19
Emotion
19
Kundenservice
19
Arbeitsverhalten
18
Arbeitszufriedenheit
18
Job satisfaction
18
Work behaviour
18
Beschwerdemanagement
17
Complaint management
17
Satisfaction
16
Tourism employees
15
Tourismusberufe
15
China
13
Hospitality
13
Quality management
13
Qualitätsmanagement
13
Arbeitsbedingungen
12
Product quality
12
Produktqualität
12
Tourism
12
Working conditions
12
Coronavirus
11
Dienstleistungssektor
11
Holiday behaviour
11
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Undetermined
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1
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English
180
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Han, Heesup
4
Karatepe, Osman M.
4
Cobanoglu, Cihan
3
Fong, Lawrence Hoc Nang
3
Hyun, Sunghyup Sean
3
Jang, Soocheong
3
Mao, Zhenxing
3
Qu, Hailin
3
Alnawas, Ibrahim
2
Bai, Billy
2
Baum, Tom
2
Bujisic, Milos
2
Cai, Ruiying
2
Cho, Meehee
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Chua, Bee-Lia
2
Dedeoğlu, Bekir Bora
2
Guchait, Priyanko
2
Gursoy, Dogan
2
Han, Su-Jin
2
Hsu, Cathy H. C.
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Hua, Nan
2
Huan, Tzung-cheng
2
Hung, Kam
2
Jeong, Miyoung
2
Kim, Insin
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Kim, Jong Min
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Kim, Soyeon
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Kim, Taegoo
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Kim, Woo Gon
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Ladhari, Riadh
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Law, Chun Hung Roberts
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Lee, Gyehee
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Lee, Jin-soo
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Li, Minglong
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Luu Trong Tuan
2
Lyu, Yijing
2
Magnini, Vincent P.
2
Mattila, Anna S.
2
Parsa, H. G.
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International journal of contemporary hospitality management
Discussion paper series / IZA
473
NBER working paper series
467
International journal of hospitality management
445
Working paper / National Bureau of Economic Research, Inc.
435
NBER Working Paper
404
Journal of retailing and consumer services
373
The service industries journal
308
Journal of business research : JBR
304
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
262
IZA Discussion Paper
246
The journal of services marketing
225
Auditing : a journal of practice & theory
173
CESifo working papers
161
Tourism management : research, policies, practice
160
International journal of production economics
158
The TQM journal : the international review of organizational improvement
154
International journal of quality & reliability management
153
Discussion paper / Centre for Economic Policy Research
151
International journal of production research
147
Working paper
145
Journal of hospitality marketing & management
142
Services marketing quarterly
142
Journal of air transport management
139
Journal of travel and tourism marketing
138
Journal of economic behavior & organization : JEBO
137
International journal of productivity and quality management : IJPQM
133
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
128
SpringerLink / Bücher
127
Economics letters
126
Journal of health economics
120
Management science : journal of the Institute for Operations Research and the Management Sciences
120
Social indicators research : an international and interdisciplinary journal for quality-of-life measurement
117
International journal of quality and service sciences
115
Health care management review : HCM review
113
European journal of operational research : EJOR
112
Applied economics
108
Cogent business & management
108
Service business
108
Total quality management & business excellence
108
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ECONIS (ZBW)
180
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1
Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin
;
Chin, Kwai Sang
;
Tian, Zhang-peng
;
Wang, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
Saved in:
2
How does emotional labor influence restaurant employees' service quality during COVID-19? : the roles of work fatigue and supervisor-subordinate Guanxi
Wu, Tung-Ju
;
Zhang, Ruoxi
;
Li, Jia-Min
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 136-154
Persistent link: https://www.econbiz.de/10014483405
Saved in:
3
Changes in the effect of credence cues on restaurant delivery service under different health risks
Kim, Jewoo
;
Kim, Jaewook
;
Wang, Yiqi
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 737-758
Persistent link: https://www.econbiz.de/10013164497
Saved in:
4
Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
5
How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective
Diep Ngoc Su
;
Duy Quy Nguyen-Phuoc
;
Tien Hanh Duong
;
My …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
Saved in:
6
Mitigating property quality uncertainty and property fit uncertainty in online peer-to-peer accommodation platforms : an uncertainty reduction theory perspective
Yan, Ruihe
;
Gong, Xiang
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 302-320
Persistent link: https://www.econbiz.de/10013546049
Saved in:
7
Haute cuisine three-star restaurants’ representation on websites and dining guides : a lexicometric analysis
Montargot, Nathalie
;
Kallmünzer, Andreas
;
Kraus, Sascha
- In:
International journal of contemporary hospitality management
34
(
2022
)
9
,
pp. 3376-3393
Persistent link: https://www.econbiz.de/10013412897
Saved in:
8
From service-dominant orientation to positive customer outcomes : a self-determination model in the custom travel service context
Li, Mingfei
;
Huang, Shanshan
;
Deng, Aimin
;
Bai, Billy
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012798193
Saved in:
9
Quality certifications in the TripAdvisor era : are they outdated?
Castro-Lopez, Adrian
;
Caso Fernández-Pacheco, Laura
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2379-2398
Persistent link: https://www.econbiz.de/10013412634
Saved in:
10
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
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