Ranjbari, Meisam; Shams Esfandabadi, Zahra; Scagnelli, … - In: International Journal of Contemporary Hospitality Management 32 (2020) 8, pp. 2575-2592
Purpose: The purpose of this paper is to map the service quality (SQ) of Airbnb, to provide additional insight for such top player of short-stay accommodation in the sharing economy context. Design/methodology/approach: A mixed-method approach is used in two phases. In the qualitative phase,...