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Search: "Services marketing quarterly"
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Dienstleistungsqualität
140
Service quality
140
Consumer behaviour
128
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128
Customer satisfaction
99
Kundenzufriedenheit
99
Beziehungsmarketing
90
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90
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54
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31
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31
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28
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28
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24
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24
service quality
21
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20
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20
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20
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20
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19
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18
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18
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18
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18
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17
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17
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15
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15
satisfaction
15
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14
Marketingmanagement
14
customer satisfaction
14
Beschwerdemanagement
13
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13
Einzelhandel
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13
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13
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English
332
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Yavas, Ugur
11
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10
Smith, Alan
10
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7
Loudon, David
7
Prentice, Catherine
7
Oyewole, Philemon
6
Pinar, Musa
6
Smith, Alan D.
6
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Clow, Kenneth
5
Clow, Kenneth E.
5
Gilboa, Shaked
5
Gulas, Charles S.
5
Karatepe, Osman M.
5
Leisen Pollack, Birgit
5
Lobo, Antonio
5
Moser, H. R.
5
Rahman, Zillur
5
Smith, Katherine Taken
5
Zackariasson, Peter
5
Zolfagharian, Mohammad Ali
5
Arora, Raj
4
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4
Dalakas, Vassilis
4
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4
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4
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4
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4
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4
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4
Snell, Lan
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4
Torres, Ivonne M.
4
Webb, Marion Stanton
4
White, Lesley
4
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Services marketing quarterly
643
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ECONIS (ZBW)
332
OLC EcoSci
311
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91
Supermarket self-checkout usage in the United States
Larson, Ronald B.
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10012179167
Saved in:
92
Mechanism connecting environmental friendliness to service loyalty : the role of positive customer emotions and satisfaction
Pollack, Birgit Leisen
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10012179169
Saved in:
93
Psychological contract breach and customer satisfaction : a study of online shopping
Chang, Hua
;
Zhang, Lingling
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 172-188
Persistent link: https://www.econbiz.de/10012179170
Saved in:
94
Impact of service quality, satisfaction and corporate image on loyalty : a study of a publicly traded for-profit university
Arrivabene, Lorena Silva
;
Vieira, Paulo Roberto da Costa
; …
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 189-205
Persistent link: https://www.econbiz.de/10012179174
Saved in:
95
Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context
Shankar, Amit
;
Datta, Biplab
;
Jebarajakirthy, Charles
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 224-244
Persistent link: https://www.econbiz.de/10012179176
Saved in:
96
Developing a specialized service quality model for universities
Fazli-Salehi, Reza
;
Esfidani, Mohammad Rahim
;
Torres, …
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 206-223
Persistent link: https://www.econbiz.de/10012179177
Saved in:
97
Achieving student satisfaction and student loyalty in higher education : a focus on service value dimensions
Paul, Rik
;
Pradhan, Sudeepta
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 245-268
Persistent link: https://www.econbiz.de/10012179184
Saved in:
98
Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
Saved in:
99
Service research in Asia : research paradigm and productivity
Vashishth, Abhishek
;
Chakraborty, Ayon
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 285-300
Persistent link: https://www.econbiz.de/10012179187
Saved in:
100
Exploring service quality of low cost airlines
El Haddad, Rania
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 301-315
Persistent link: https://www.econbiz.de/10012179190
Saved in:
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