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Search: "Services marketing quarterly"
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Subject
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Dienstleistungsqualität
140
Service quality
140
Consumer behaviour
128
Konsumentenverhalten
128
Customer satisfaction
99
Kundenzufriedenheit
99
Beziehungsmarketing
90
Relationship marketing
90
USA
54
United States
54
Dienstleistungsmarketing
31
Services marketing
31
Dienstleistungssektor
28
Service industry
28
Brand management
24
Markenführung
24
service quality
21
Customer service
20
Dienstleistung
20
Kundenservice
20
Services
20
Emotion
19
Advertising
18
Brand image
18
Markenimage
18
Werbung
18
Higher education institution
17
Hochschule
17
Lieferantenmanagement
15
Supplier relationship management
15
satisfaction
15
Marketing management
14
Marketingmanagement
14
customer satisfaction
14
Beschwerdemanagement
13
Complaint management
13
Einzelhandel
13
Retail trade
13
Viral marketing
13
Virales Marketing
13
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Online availability
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Undetermined
154
Free
4
Type of publication
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Article
643
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Article in journal
332
Aufsatz in Zeitschrift
332
Case study
4
Fallstudie
4
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English
332
Undetermined
311
Author
All
Yavas, Ugur
11
Babakus, Emin
10
Smith, Alan
10
Honeycutt, Earl D.
7
Loudon, David
7
Prentice, Catherine
7
Oyewole, Philemon
6
Pinar, Musa
6
Smith, Alan D.
6
Vilnai-Yavetz, Iris
6
Clow, Kenneth
5
Clow, Kenneth E.
5
Gilboa, Shaked
5
Gulas, Charles S.
5
Karatepe, Osman M.
5
Leisen Pollack, Birgit
5
Lobo, Antonio
5
Moser, H. R.
5
Rahman, Zillur
5
Smith, Katherine Taken
5
Zackariasson, Peter
5
Zolfagharian, Mohammad Ali
5
Arora, Raj
4
Artis, Andrew B.
4
Dalakas, Vassilis
4
Eser, Zeliha
4
Fleming, David E.
4
Gorchels, Linda
4
Grace, Debra
4
Greene, Henry
4
Rho, Taeseok
4
Rupp, William
4
Sheng, Xiaojing
4
Smith, L. Murphy
4
Snell, Lan
4
Stevens, Robert E.
4
Torres, Ivonne M.
4
Webb, Marion Stanton
4
White, Lesley
4
Wilson, Timothy
4
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Services marketing quarterly
643
Source
All
ECONIS (ZBW)
332
OLC EcoSci
311
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Date (oldest first)
71
Effects of healthcare service provider's organizational socialization and support on patients' well-being
Rahman, Arafat
;
Björk, Peter
;
Ravald, Annika
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10012256933
Saved in:
72
Impact of internal branding on student engagement : insights from a South African university
Maunze, O'bidie Rudo
;
Abratt, Russell
;
Mingione, Michela
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 124-144
Persistent link: https://www.econbiz.de/10012256934
Saved in:
73
Evaluating consumer perceptions of government services quality
Nasif, Nese
;
Sheng, Xiaojing
;
Chilsen, Joel
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 145-162
Persistent link: https://www.econbiz.de/10012256935
Saved in:
74
The role of active identification in driving retail customer feedback
Celuch, Kevin
;
Walz, Anna M.
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 163-181
Persistent link: https://www.econbiz.de/10012256936
Saved in:
75
Exploring mobile banking service quality : a qualitative approach
Shankar, Amit
;
Datta, Biplab
;
Jebarajakirthy, Charles
; …
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 182-204
Persistent link: https://www.econbiz.de/10012256938
Saved in:
76
Value or quality? : differences in airlines' customer satisfaction strategies across national markets
Messner, Wolfgang
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 205-235
Persistent link: https://www.econbiz.de/10012256939
Saved in:
77
Emotional brand attachment and attitude toward brand extension
Vahdat, Arash
;
Hafezniya, Hanieh
;
Jabarzadeh, Younis
; …
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 236-255
Persistent link: https://www.econbiz.de/10012256943
Saved in:
78
Service professionals and managerial control : institutional, employment, and personal segmentations
Vilnai-Yavetz, Iris
;
Rafaeli, Anat
;
Shapira, Chen
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 256-272
Persistent link: https://www.econbiz.de/10012256944
Saved in:
79
Supervisor and customer-driven stressors to predict silence and voice motives : mediating and moderating roles of anger and self-control
Kashif, Muhammad
;
Gürce, Merve Yanar
;
Tosun, Petek
; …
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 273-286
Persistent link: https://www.econbiz.de/10012256945
Saved in:
80
Developing a new segmentation typology for telecom service users with the motivated consumer innovativeness (MCI) scale
Thakur, Anand
;
Jasrai, Lokesh
;
Kaur, Rupinderdeep
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 287-305
Persistent link: https://www.econbiz.de/10012607275
Saved in:
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