Bogodistov, Yevgen; Moormann, Jürgen; Sibbel, Rainer; … - In: Business Process Management Journal 28 (2021) 1, pp. 258-272
Purpose: This study investigates the impact of the degree of process maturity on the degree of patient orientation in the context of radical process changes. The study is based on a sample of healthcare providers in Ukraine which experiences a fundamental transformation of its healthcare...