Golubovskaya, Maria; Robinson, Richard N.S.; Solnet, David - In: International Journal of Contemporary Hospitality Management 29 (2017) 5, pp. 1282-1304
Purpose This paper explores how hospitality frontline employees understand, interpret and practice “hospitality” in a hotel industry context. Design/methodology/approach Framed by interpretivist and phenomenological approaches a dual-stage semi-structured interview study design was...