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Modelling customer loyalty in financial services : a hybrid of formative and reflective constructs
Baumann, Chris
;
Elliott, Greg
;
Hamin, Hamin
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
3
,
pp. 247-267
Persistent link: https://www.econbiz.de/10009011787
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