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Bank
Dienstleistungsqualität
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Consumer behaviour
192
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The service industries journal
53
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ECONIS (ZBW)
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1
Online customer relationships : switching cost drivers for different relationship lengths
Al-Hawari, Mohd Ahmad
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 59-80
Persistent link: https://www.econbiz.de/10013167405
Saved in:
2
Financial services and globalisation in belt and road countries
Hui Shan Lee
;
Chong, Shyue Chuan
;
Sia, Bik-Kai
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 249-276
Persistent link: https://www.econbiz.de/10013167424
Saved in:
3
Cultural orientations and product innovation in the Ghanaian banking sector
Asaah, Jenkins Atarisigna
;
Shao, Yunfei
;
Wadei, Kwame Ansong
- In:
The service industries journal
40
(
2020
)
7/8
,
pp. 518-541
Persistent link: https://www.econbiz.de/10012260299
Saved in:
4
The role of oil prices, growth and inflation in bank profitability
Katırcıoğlu, Salih Turan
;
Özataç, Nesrin
; …
- In:
The service industries journal
40
(
2020
)
7/8
,
pp. 565-584
Persistent link: https://www.econbiz.de/10012260302
Saved in:
5
Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
Saved in:
6
Improving relationship quality during the crisis
Guillén, Marta Estrada
;
Monferrer-Tirado, Diego
; …
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 268-289
Persistent link: https://www.econbiz.de/10012208503
Saved in:
7
Profitability and persistency in the service industry : the case of QISMUT+3
Faizulayev, Alimshan
;
Bektas, Eralp
;
Abdul Ghafar Ismail
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 290-314
Persistent link: https://www.econbiz.de/10012208538
Saved in:
8
Dynamics of intellectual capitals and bank efficiency in India
Vidyarthi, Harishankar
- In:
The service industries journal
39
(
2019
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10012203170
Saved in:
9
Servant leadership, organisational trust, and bank employee outcomes
Karatepe, Osman M.
;
Ozturk, Anastasia
;
Kim, Taegoo
- In:
The service industries journal
39
(
2019
)
2
,
pp. 86-108
Persistent link: https://www.econbiz.de/10012203248
Saved in:
10
New perspective on customer orientation of service employees : a conceptual framework
Morales, Javier
;
Ruiz-Alba, José L.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 966-982
Persistent link: https://www.econbiz.de/10012205913
Saved in:
11
A qualitative and longitudinal analysis of market orientation
Bottala, Lourdes Cauzo
;
Camacho, María Ángeles Revilla
- In:
The service industries journal
33
(
2013
)
7/8
,
pp. 694-704
Persistent link: https://www.econbiz.de/10009759760
Saved in:
12
Service, investment, and risk management performance in commerical banks
Yang, Chih-ching
- In:
The service industries journal
32
(
2012
)
12
,
pp. 2005-2025
Persistent link: https://www.econbiz.de/10009582142
Saved in:
13
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
14
Customer orientation as a buffer against job burnout
Babakus, Emin
;
Yavas, Ugur
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 5-16
Persistent link: https://www.econbiz.de/10009427718
Saved in:
15
Service capabilities and customer relationship management : an investigation of the banks in Taiwan
Yang, Yi-feng
- In:
The service industries journal
32
(
2012
)
6
,
pp. 937-960
Persistent link: https://www.econbiz.de/10009538661
Saved in:
16
Financial service sector performance measurement model : AHP sensitivity analysis and balanced scorecard approach
Wu, Cheng-ru
;
Lin, Chin-tsai
;
Tsai, Pei-hsuan
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 695-711
Persistent link: https://www.econbiz.de/10009127048
Saved in:
17
Capital structure and cost efficiency in the Taiwan banking industry
Yeh, Tsai-lien
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 237-249
Persistent link: https://www.econbiz.de/10008904654
Saved in:
18
New financial service development for banks in Taiwan based on customer needs and expectations
Tsai, Wen-hsien
;
Hsu, Wei
;
Lin, Thomas W.
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10008904656
Saved in:
19
Which works better : public choice or social choice?
Jing, Runtian
;
Li, Yao
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 153-168
Persistent link: https://www.econbiz.de/10008904661
Saved in:
20
Testing for convergence in bank efficiency : a cross-country analysis
Kosedag, Arman
;
Denizel, Meltem
;
Özdemir, Öznur
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1533-1547
Persistent link: https://www.econbiz.de/10009232963
Saved in:
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