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Retail trade
Dienstleistungsqualität
291
Service quality
291
Dienstleistungssektor
267
Service industry
267
Consumer behaviour
192
Konsumentenverhalten
191
Beziehungsmarketing
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90
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Unternehmenserfolg
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Alexander, Nicholas
3
Broadbridge, Adelina M.
2
Owens, Martin
2
Palmer, Mark
2
Ahmed, Sohel
1
Archer-Brown, Chris
1
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Baviera-Puig, Amparo
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Di, Eh
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The service industries journal
41
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ECONIS (ZBW)
41
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1
Perceived retailer innovativeness and brand equity : mediation of consumer engagement
Nor Asiah Omar
;
Kassim, Ahmad Sabri
;
Syed Shah Alam
; …
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 355-381
Persistent link: https://www.econbiz.de/10012498578
Saved in:
2
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
3
The shopping list in goal-directed shopping : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
39
(
2019
)
5/6
,
pp. 319-342
Persistent link: https://www.econbiz.de/10012203302
Saved in:
4
A neuroscientific perspective of consumer responses to retail greenery
Rosenbaum, Mark S.
;
Ramírez, Germán Contreras
;
Matos, …
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1034-1045
Persistent link: https://www.econbiz.de/10012207437
Saved in:
5
Store attributes leading customer satisfaction with unplanned purchases
Martínez-Ruiz, María Pilar
;
Blázquez-Resino, Juán José
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 277-295
Persistent link: https://www.econbiz.de/10011741094
Saved in:
6
Non-targeted customers in individualistic versus collectivistic cultures
Bang, Nguyen
;
Chen, Junsong
;
Chen, Cheng-hao Steve
;
Yu, …
- In:
The service industries journal
34
(
2014
)
15
,
pp. 1199-1218
Persistent link: https://www.econbiz.de/10010492129
Saved in:
7
Users' intentions to employ a Point-Of-Sale system
Moon, Yun Ji
;
Kim, Woody
;
Ham, Sunny
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 901-921
Persistent link: https://www.econbiz.de/10010394604
Saved in:
8
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
9
Organizational culture as differentiator in international retailing
Pioch, Elke
;
Gerhard, Ulrike
- In:
The service industries journal
34
(
2014
)
8
,
pp. 729-749
Persistent link: https://www.econbiz.de/10010385538
Saved in:
10
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
11
Firm growth in the Swedish retail and wholesale industries
Daunfeldt, Sven-Olov
;
Lang, Åsa
;
Macuchova, Zuzana
; …
- In:
The service industries journal
33
(
2013
)
12
,
pp. 1193-1205
Persistent link: https://www.econbiz.de/10010126446
Saved in:
12
Comparing trade areas of technology centres using "geographical information systems"
Baviera-Puig, Amparo
;
Roig-Tierno, Norat
; …
- In:
The service industries journal
33
(
2013
)
7/8
,
pp. 789-801
Persistent link: https://www.econbiz.de/10009759738
Saved in:
13
Service worker appearance and the retail service encounter : the influence of gender and age
Foster, Carley
;
Resnick, Sheilagh
- In:
The service industries journal
33
(
2013
)
2
,
pp. 236-247
Persistent link: https://www.econbiz.de/10009702909
Saved in:
14
Effects of product quality certification on quality perceptions of stores' own brands
Ku, Hsuan-hsuan
;
Wang, Po-jen
;
Kuo, Chien-chih
- In:
The service industries journal
32
(
2012
)
5
,
pp. 807-820
Persistent link: https://www.econbiz.de/10009535895
Saved in:
15
Partner identification and selection of joint ventures in international retailing
Owens, Martin
;
Zueva-Owens, Anna
;
Palmer, Mark
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 383-410
Persistent link: https://www.econbiz.de/10009510680
Saved in:
16
Adherence to customer loyalty programmes and changes in buyer behaviour
Collado Agudo, Jesús
;
Herrero Crespo, Angel
; …
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1323-1341
Persistent link: https://www.econbiz.de/10009553145
Saved in:
17
Growth and evolution of technical efficiency among entrant versus incumbent firms : the Spanish retail sector
Suárez Gálvez, Cristina
;
Jorge Moreno, Justo de
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2265-2285
Persistent link: https://www.econbiz.de/10009620174
Saved in:
18
Gender differences of shoppers in the marketing and management of retail agglomerations
Teller, Christoph
;
Thomson, Jennifer A.
- In:
The service industries journal
32
(
2012
)
6
,
pp. 961-980
Persistent link: https://www.econbiz.de/10009538658
Saved in:
19
Organisational rigidities and marketing theory : examining the US department store c.1910 - 1965
Wood, Steve
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 747-770
Persistent link: https://www.econbiz.de/10009127034
Saved in:
20
Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April
;
Huang, Tung Chun
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
Saved in:
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