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Services
Dienstleistungsqualität
291
Service quality
291
Dienstleistungssektor
267
Service industry
267
Consumer behaviour
192
Konsumentenverhalten
191
Beziehungsmarketing
184
Relationship marketing
184
Customer satisfaction
171
Kundenzufriedenheit
171
Taiwan
102
Innovation
101
Großbritannien
90
United Kingdom
90
Spain
89
Spanien
89
Innovation management
82
Innovationsmanagement
82
Hotel industry
68
Hotellerie
68
Dienstleistung
60
Firm performance
59
Unternehmenserfolg
59
Arbeitszufriedenheit
55
Job satisfaction
55
Bank
53
Tourism industry
53
Tourismuswirtschaft
53
Performance measurement
48
Performance-Messung
48
USA
48
United States
48
KMU
44
SME
44
Brand management
43
Emotion
43
Markenführung
43
Einzelhandel
41
Retail trade
41
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61
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61
Collection of articles of several authors
2
Sammelwerk
2
Case study
1
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English
61
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Rayburn, Steven W.
3
Arici, Hasan Evrim
2
Hofmeister, Johannes
2
Köseoglu, Mehmet Ali
2
Lee, Changyong
2
Sundbo, Jon
2
Williams, Colin C.
2
Akehurst, Gary
1
Alam, Intekhab Ian
1
Albuquerque, Pedro H.
1
Alkire, Linda
1
Anderson, Sidney
1
Apetrei, Andreea
1
Arici, Nagihan Cakmakoglu
1
Backhouse, Chris J.
1
Baker, Virginia
1
Bantau, Gabriela
1
Belanche, Daniel
1
Biege, Sabine
1
Bienzeisler, Bernd
1
Black, Hulda G.
1
Bomfim, Emerson Luiz
1
Bonamy, Joël
1
Bossink, Bart
1
Bueno, Eduardo Veiga
1
Cambra-Fierro, Jesús
1
Camén, Carolina
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Carlberg, Per
1
Casaló, Luis V.
1
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Chang, Jung-Hua
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1
Cheng, Colin C. J.
1
Chew, Patricia Y. P.
1
Chocarro, Raquel
1
Chou, Cindy Yunhsin
1
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The service industries journal
61
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ECONIS (ZBW)
61
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1
Forty years of
the
Service
Industries
Journal
: a bibliometric review
Viglia, Giampaolo
;
Kumar, Satish
;
Pandey, Nitesh
; …
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
Saved in:
2
Theories, constructs, and methodologies to study COVID-19 in the service industries
Cambra-Fierro, Jesús
;
Gao, Lily
;
Melero-Polo, Iguácel
; …
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 551-582
Persistent link: https://www.econbiz.de/10013362134
Saved in:
3
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
4
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
5
Services purchase from the informal economy using digital platforms
Horodnic, Ioana Alexandra
;
Williams, Colin C.
;
Apetrei, …
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 854-874
Persistent link: https://www.econbiz.de/10014321629
Saved in:
6
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
7
Emotions in service research : evolutionary analysis and empirical review
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Arici, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 919-947
Persistent link: https://www.econbiz.de/10013362158
Saved in:
8
Combining strategies for high service productivity with successful service innovation
Hofmeister, Johannes
;
Schneider, Malte H. G.
;
Kanbach, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 948-971
Persistent link: https://www.econbiz.de/10013362159
Saved in:
9
Syrian Refugees and their re-entry to "normality" : the role of service industries
Shneikat, Belal
;
Ryan, Chris
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 201-227
Persistent link: https://www.econbiz.de/10011848073
Saved in:
10
Different channels for different services : information sources for services with search, experience and credence attributes
Chocarro, Raquel
;
Cortinas, Monica
;
Villanueva, Maria Luisa
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 261-284
Persistent link: https://www.econbiz.de/10012483672
Saved in:
11
Mapping new service development : a review and synthesis of literature
Kitsios, Fotis
;
Kamariotou, Maria
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 682-704
Persistent link: https://www.econbiz.de/10012260326
Saved in:
12
The genealogy of service innovation : the research field tells its own story
Moreira, Marina Figueiredo
;
Kuk, George
;
Guimaraes, …
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1064-1086
Persistent link: https://www.econbiz.de/10012403817
Saved in:
13
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
14
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
15
The two-way integration between manufacturing and services
Di Berardino, Claudio
;
Onesti, Gianni
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 337-357
Persistent link: https://www.econbiz.de/10012208555
Saved in:
16
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
17
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
18
Operationalisation of service innovation : a systems thinking approach
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 561-583
Persistent link: https://www.econbiz.de/10011880848
Saved in:
19
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
20
Motivated or empowering antecedents to drive service innovation?
Hsiao, Chan
;
Lee, Yi-Hsuan
;
Hsu, Hao-Hsin
- In:
The service industries journal
37
(
2017
)
1/2
,
pp. 5-30
Persistent link: https://www.econbiz.de/10011711025
Saved in:
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