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The service industries journal
36
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36
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1
Theories, constructs, and methodologies to study COVID-19 in the service industries
Cambra-Fierro, Jesús
;
Gao, Lily
;
Melero-Polo, Iguácel
; …
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 551-582
Persistent link: https://www.econbiz.de/10013362134
Saved in:
2
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
3
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
4
Services purchase from the informal economy using digital platforms
Horodnic, Ioana Alexandra
;
Williams, Colin C.
;
Apetrei, …
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 854-874
Persistent link: https://www.econbiz.de/10014321629
Saved in:
5
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
6
Emotions in service research : evolutionary analysis and empirical review
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Arici, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 919-947
Persistent link: https://www.econbiz.de/10013362158
Saved in:
7
Combining strategies for high service productivity with successful service innovation
Hofmeister, Johannes
;
Schneider, Malte H. G.
;
Kanbach, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 948-971
Persistent link: https://www.econbiz.de/10013362159
Saved in:
8
Syrian Refugees and their re-entry to "normality" : the role of service industries
Shneikat, Belal
;
Ryan, Chris
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 201-227
Persistent link: https://www.econbiz.de/10011848073
Saved in:
9
Different channels for different services : information sources for services with search, experience and credence attributes
Chocarro, Raquel
;
Cortinas, Monica
;
Villanueva, Maria Luisa
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 261-284
Persistent link: https://www.econbiz.de/10012483672
Saved in:
10
Mapping new service development : a review and synthesis of literature
Kitsios, Fotis
;
Kamariotou, Maria
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 682-704
Persistent link: https://www.econbiz.de/10012260326
Saved in:
11
The genealogy of service innovation : the research field tells its own story
Moreira, Marina Figueiredo
;
Kuk, George
;
Guimaraes, …
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1064-1086
Persistent link: https://www.econbiz.de/10012403817
Saved in:
12
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
13
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
14
The two-way integration between manufacturing and services
Di Berardino, Claudio
;
Onesti, Gianni
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 337-357
Persistent link: https://www.econbiz.de/10012208555
Saved in:
15
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
16
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
17
Operationalisation of service innovation : a systems thinking approach
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 561-583
Persistent link: https://www.econbiz.de/10011880848
Saved in:
18
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
19
Motivated or empowering antecedents to drive service innovation?
Hsiao, Chan
;
Lee, Yi-Hsuan
;
Hsu, Hao-Hsin
- In:
The service industries journal
37
(
2017
)
1/2
,
pp. 5-30
Persistent link: https://www.econbiz.de/10011711025
Saved in:
20
Framework for the classification of service standardisation
Weyers, Morné
;
Louw, Louis
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 409-425
Persistent link: https://www.econbiz.de/10011760426
Saved in:
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