Qu, Xiuli; Shi, Jing - In: International Journal of Production Economics 129 (2011) 2, pp. 314-327
. Using this approach, the impact of patient choice on the performance of provider capacity policies is investigated. … reducing patient no-shows. In this paper, a Markov chain model is presented to capture appointment scheduling in open access … clinics when considering patient choice of appointments. Due to the curse of dimensionality, it is impossible to solve the …