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source:"econis"
~subject:"Service quality"
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International journal of internet and enterprise management : IJIEM
12
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ECONIS (ZBW)
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1
Service fairness and IS continuance model in cloud computing
Lawkobkit, Montri
;
Speece, Mark
- In:
International journal of internet and enterprise …
8
(
2012/14
)
3
,
pp. 263-285
Persistent link: https://www.econbiz.de/10010411256
Saved in:
2
Web-based information systems success : testing the antecedents of online customer satisfaction
Bellaaj, Moez
- In:
International journal of internet and enterprise …
8
(
2012/13
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10010205078
Saved in:
3
An empirical investigation on factors influencing the adoption of mobile phone call centre sevices : an integrated model
Wang, KanLiang
;
Bai, Yanli
;
Yue, Yanzhen
- In:
International journal of internet and enterprise …
7
(
2011
)
3
,
pp. 287-304
Persistent link: https://www.econbiz.de/10009411482
Saved in:
4
Performance assessment of service operations using DEA and managerial judgement : a case study
Sheu, Chwen
;
Yang, Chenlung
- In:
International journal of internet and enterprise …
6
(
2009/10
)
4
,
pp. 369-382
Persistent link: https://www.econbiz.de/10008647515
Saved in:
5
Special issue: Quality in multi-channel services employing virtual channels
Sousa, Rui
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003771483
Saved in:
6
Perceived quality, satisfaction and customer loyalty: an empirical study in the mobile phones sector in Brazil
Souki, Gustavo Quiroga
;
Gonçalves Filho, Cid
- In:
International journal of internet and enterprise …
5
(
2007
)
4
,
pp. 298-312
Persistent link: https://www.econbiz.de/10003771488
Saved in:
7
Application of quality methodologies to the development of a website
Malarranha, Carlos
;
Puga-Leal, Rogério
;
Pereira, …
- In:
International journal of internet and enterprise …
5
(
2007
)
4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10003771497
Saved in:
8
Instrumentation and measurement of multi-channel services systems
Chevrin, Vincent
;
Rouillard, José
- In:
International journal of internet and enterprise …
5
(
2007
)
4
,
pp. 333-352
Persistent link: https://www.econbiz.de/10003771499
Saved in:
9
Special issue: Service excellence and information technology for competitive advantage
Du, Timon
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003735979
Saved in:
10
The impact of service quality and switching cost on customer loyalty in information asymmetric services
Liu, Chung-Tzer
- In:
International journal of internet and enterprise …
5
(
2007
)
3
,
pp. 237-251
Persistent link: https://www.econbiz.de/10003736086
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