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~person:"Pérez, Andrea"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Corporate Social Responsibility
10
Corporate reputation
10
Corporate social responsibility
10
Firmenimage
10
Bank
5
Beziehungsmarketing
3
CSR image
3
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Public relations
3
Relationship marketing
3
Reputation
3
Spain
3
Spanien
3
Stakeholder
3
Öffentlichkeitsarbeit
3
Corporate culture
2
Loyalty
2
Reporting
2
Satisfaction
2
Stakeholders
2
Unternehmenskultur
2
Banking industry
1
Bibliometrics
1
Bibliometrie
1
Brand image
1
CSR
1
Cross-country
1
Customer retention
1
Customer value
1
Customers
1
Dienstleistungsqualität
1
Gender
1
Geschlecht
1
Hotel industry
1
Hotellerie
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Identification
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Image
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Pérez, Andrea
Jaiswal, Deepak
3
Kant, Rishi
3
Lombart, Cindy
3
Louis, Didier
3
Paulssen, Marcel
3
Assaker, Guy
2
Bagozzi, Richard P.
2
Caruana, Albert
2
Cham Tat Huei
2
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2
Cheng Boon Liat
2
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2
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2
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2
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2
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2
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2
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2
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2
Mirzaei, Mahnaz
2
Mishra, Suyash
2
Mugiono
2
O'Connor, Peter
2
Rodríguez del Bosque, Ignacio A.
2
Sayadi, Amrollah
2
Scott, Elizabeth D.
2
Su, LuJun
2
Swanson, Scott R.
2
Tsoukatos, Evangelos
2
Zameer, Hashim
2
Abeysekera, Indra
1
Abu-Doleh, Jamal Daoud
1
Adomako, Samuel
1
Ahmad, Munawar Javed
1
Ahmed Hassaan Mohammed Ali
1
Ahn, Yongjin
1
Ai, Chi-Han
1
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1
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International journal of hospitality management
1
Service business
1
The journal of services marketing
1
Source
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ECONIS (ZBW)
3
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1
Corporate social responsibility (CSR) and customer loyalty in the hotel industry : a cross-country study
Latif, Khawaja Fawad
;
Pérez, Andrea
;
Sahibzada, Umar Farooq
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012293766
Saved in:
2
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
3
The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry
Pérez, Andrea
;
Martínez, Patricia
;
Rodríguez del …
- In:
Service business
7
(
2013
)
3
,
pp. 459-481
Persistent link: https://www.econbiz.de/10009776966
Saved in:
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