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Search: subject:"Service quality"
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Subject
All
Service quality
20,487
Dienstleistungsqualität
20,309
Customer satisfaction
6,099
Kundenzufriedenheit
6,062
Konsumentenverhalten
4,191
Consumer behaviour
4,190
Relationship marketing
3,789
Beziehungsmarketing
3,788
Qualitätsmanagement
2,503
Quality management
2,457
Wirtschaftsprüfung
2,410
Financial audit
2,408
Krankenhaus
1,754
Hospital
1,750
Health care
1,509
Gesundheitsversorgung
1,488
United States
1,358
USA
1,356
Gesundheitswesen
1,211
Health care system
1,196
Product quality
1,169
Produktqualität
1,169
service quality
1,155
Customer service
1,091
Theorie
1,090
Theory
1,090
Kundenservice
1,089
Dienstleistungssektor
1,019
Service industry
1,016
Deutschland
917
Germany
908
Beschwerdemanagement
782
Complaint management
782
Hotel industry
781
Hotellerie
780
Schule
708
School
707
Hochschule
677
Electronic Commerce
676
E-commerce
675
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Online availability
All
Undetermined
7,464
Free
5,094
Type of publication
All
Article
15,351
Book / Working Paper
5,804
Journal
14
Other
8
Type of publication (narrower categories)
All
Article in journal
13,709
Aufsatz in Zeitschrift
13,709
Graue Literatur
1,605
Non-commercial literature
1,605
Working Paper
1,346
Arbeitspapier
1,327
Aufsatz im Buch
1,054
Book section
1,054
Hochschulschrift
518
Thesis
411
Collection of articles of several authors
227
Sammelwerk
227
Case study
155
Fallstudie
155
Conference paper
151
Konferenzbeitrag
151
Article
114
Aufsatzsammlung
100
Konferenzschrift
91
Conference proceedings
61
Bibliografie enthalten
57
Bibliography included
57
Amtsdruckschrift
56
Collection of articles written by one author
56
Government document
56
Sammlung
56
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
Handbook
12
Handbuch
12
Bibliografie
9
Advisory report
8
Gutachten
8
Interview
6
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English
19,217
German
1,350
Undetermined
525
French
34
Spanish
22
Italian
10
Russian
10
Lithuanian
8
Swedish
6
Polish
5
Finnish
4
Danish
3
Dutch
3
Indonesian
2
Czech
1
Hungarian
1
Portuguese
1
Romanian
1
Vietnamese
1
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Author
All
Siciliani, Luigi
72
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
48
Hanushek, Eric Alan
44
Han, Heesup
42
Rivkin, Steven G.
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
33
Prentice, Catherine
33
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Gil Saura, Irene
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
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Institution
All
National Bureau of Economic Research
177
OECD
35
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
29
International Monetary Fund (IMF)
27
International Monetary Fund
24
IGI Global
21
Springer Fachmedien Wiesbaden
19
Hochschulrektorenkonferenz
18
World Bank
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Economics Research, World Bank Group
5
HAL
5
OECD / International Transport Forum
5
Siauliai University
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
ToKnowPress
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
CESifo
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
more ...
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Published in...
All
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
292
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
92
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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Source
All
ECONIS (ZBW)
20,392
RePEc
537
EconStor
142
BASE
71
Other ZBW resources
34
ArchiDok
1
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21,141
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Date (oldest first)
21141
Quality and competition : an essay in economic theory
Abbott, Lawrence
-
1955
Persistent link: https://www.econbiz.de/10001379541
Saved in:
21142
The freight service
Johnson, Emory R.
;
Huebner, Grover G.
-
1925
Persistent link: https://www.econbiz.de/10000590137
Saved in:
21143
Service colleges
1964
Persistent link: https://www.econbiz.de/10012002309
Saved in:
21144
Restoring the quality of our environment
1965
Persistent link: https://www.econbiz.de/10001483253
Saved in:
21145
Health services management : readings and commentary
Kovner, Anthony R.
(
ed.
);
Neuhauser, Duncan
(
contributor
)
-
1978
Persistent link: https://www.econbiz.de/10001483790
Saved in:
21146
Public service responsibility of broadcast licensees
United States / Federal Communications Commission
-
1974
Persistent link: https://www.econbiz.de/10001578605
Saved in:
21147
Quality of wheat
Saunders, Charles E.
-
1907
Persistent link: https://www.econbiz.de/10002750694
Saved in:
21148
Liberal education in the service academies
Simons, William E.
-
1965
Persistent link: https://www.econbiz.de/10002823650
Saved in:
21149
The Customs Service : Schmeckebier, Laurence F[rederick] ; Its history, activities and organization
Schmeckebier, Laurence Frederick
-
1924
Persistent link: https://www.econbiz.de/10002332323
Saved in:
21150
Dimensions of patient attitudes regarding doctors and medical care services
Ware, John E.
;
Snyder, Mary K.
-
1975
Persistent link: https://www.econbiz.de/10002303584
Saved in:
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