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~subject:"Kundenzufriedenheit"
~person:"Prybutok, Victor R."
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Kundenzufriedenheit
Consumer behaviour
22
Konsumentenverhalten
22
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
11
Online retailing
7
Online-Handel
7
Beziehungsmarketing
6
Relationship marketing
6
PLS-SEM
5
Product quality
4
Produktqualität
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service quality
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Beschwerdemanagement
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Complaint management
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E-commerce
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Electronic Commerce
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Fast-food industry
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Perception
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Prybutok, Victor R.
Han, Heesup
62
Mattila, Anna S.
25
Prayag, Girish
23
Usman, Osly
22
Wong, IpKin Anthony
19
Hyun, Sunghyup Sean
18
Prentice, Catherine
17
Bilgihan, Anil
16
Jang, Soocheong
14
Loureiro, Sandra Maria Correia
14
Su, LuJun
14
Barnes, Donald C.
13
Söderlund, Magnus
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Lee, Choong-Ki
12
Mittal, Vikas
12
Assaker, Guy
11
Gil Saura, Irene
11
Qu, Hailin
11
Rather, Raouf Ahmad
11
Wu, Luorong
11
Albayrak, Tahir
10
Caber, Meltem
10
Chua, Bee-Lia
10
Gong, Taeshik
10
Gustafsson, Anders
10
Hsu, Maxwell K.
10
Quach, Sara
10
Sirgy, M. Joseph
10
Sreejesh, S.
10
Xu, Xun
10
Ahn, Jiseon
9
Amin, Muslim
9
Bang, Nguyen
9
Collier, Joel E.
9
Frank, Björn
9
Gursoy, Dogan
9
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Quality management journal : QMJ
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of decision systems
1
Journal of electronic commerce research : JECR
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
11
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1
Emotional connection and customer orientation as moderators in improving the customer satisfaction-behavioral intention link : a moderated moderation service model
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Randall, Wesley S.
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 153-167
Persistent link: https://www.econbiz.de/10014333431
Saved in:
2
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
3
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
4
The influence of website dimensionality on customer experiences, perceptions and behavioral intentions : an exploration of 2D vs. 3D web design
Visinescu, Lucian L.
;
Sidorova, Anna
;
Jones, Mary C.
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10010485619
Saved in:
5
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
6
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
7
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
8
The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
Saved in:
9
Consumer heterogeneity, perceived value, and repurchase decision-making in online shopping : the role of gender, age, and shopping motives
Fang, Jiaming
;
Wen, Chao
;
George, Benjamin
;
Prybutok, …
- In:
Journal of electronic commerce research : JECR
17
(
2016
)
2
,
pp. 116-131
Persistent link: https://www.econbiz.de/10011487659
Saved in:
10
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
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