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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Subject
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Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
142
Kundenzufriedenheit
142
Beziehungsmarketing
65
Product quality
65
Produktqualität
65
Relationship marketing
65
Taiwan
59
Firm performance
47
Standardisierung
47
Standardization
47
Unternehmenserfolg
47
service quality
47
Consumer behaviour
46
Konsumentenverhalten
46
Performance measurement
46
Performance-Messung
46
quality management
46
Einführung
42
Implementation
42
Innovation
41
total quality management
35
Spain
34
Spanien
34
Structural equation model
34
Strukturgleichungsmodell
34
Higher education institution
33
Hochschule
33
Business process management
27
Industrie
27
Innovation management
27
Innovationsmanagement
27
Manufacturing industries
27
Prozessmanagement
27
customer satisfaction
27
Corporate culture
26
Knowledge management
26
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679
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13
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692
Aufsatz in Zeitschrift
692
Conference paper
48
Konferenzbeitrag
48
Case study
33
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33
Collection of articles of several authors
13
Sammelwerk
13
Mehrbändiges Werk
1
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English
692
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Dahlgaard, Jens Jörn
23
Dahlgaard-Park, Su Mi
16
Casadesús, Martí
12
He, Zhen
10
Marimon, Frederic
8
Antony, Jiju
7
Asif, Muhammad
5
Chen, Chi-Kuang
5
Pires, António Ramos
5
Sun, Hongyi
5
Yang, Ching-chow
5
Zhang, Min
5
Chang, Hsin Hsin
4
Elg, Mattias
4
Jang, Jiun-yi
4
Jochem, Roland
4
Mann, Robin
4
Park, Heejun
4
Petnji Yaya, Luc Honore
4
Saraiva, Margarida
4
Soltani, Ebrahim
4
Wu, Shwu-ing
4
Anttila, Juhani
3
Aspinwall, Elaine
3
Baković, Tomislav
3
Bernardo, Merce
3
Brotons, José M.
3
Bäckström, Ingela
3
Chen, Kuen-Suan
3
Chen, Mu-Chen
3
Cheng, Ching-Chan
3
Cronemyr, Peter
3
Dervitsiotis, Kostas N.
3
Devadasan, S. R.
3
Dužević, Ines
3
Dwivedi, Yogesh Kumar
3
Garengo, Patrizia
3
Gomišček, Boštjan
3
Gremyr, Ida
3
Ingelsson, Pernilla
3
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Discussion paper series / IZA
614
NBER working paper series
567
International journal of productivity and quality management : IJPQM
543
Working paper / National Bureau of Economic Research, Inc.
535
International journal of production research
529
International journal of quality & reliability management
505
The TQM journal : the international review of organizational improvement
497
NBER Working Paper
487
International journal of hospitality management
475
Journal of retailing and consumer services
415
MPRA Paper
411
Journal of business research : JBR
378
IZA Discussion Papers
358
Social Indicators Research
354
International journal of production economics
339
Mathematica Policy Research Reports
337
The service industries journal
332
Total quality management & business excellence
310
IZA Discussion Paper
262
CESifo working papers
243
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
243
IMF Staff Country Reports
241
Working paper
239
SpringerLink / Bücher
236
The journal of services marketing
230
Quality management journal : QMJ
219
PharmacoEconomics
206
Tourism management : research, policies, practice
204
Auditing : a journal of practice & theory
203
International journal of contemporary hospitality management
201
European journal of operational research : EJOR
199
Cogent business & management
197
International journal of six sigma and competitive advantage : IJSSCA
192
CESifo Working Paper
185
Applied economics
176
Management science : journal of the Institute for Operations Research and the Management Sciences
172
International journal of services and operations management
170
International journal of quality and service sciences
169
Journal of economic behavior & organization : JEBO
163
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ECONIS (ZBW)
692
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1
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1
How social shopping retains customers? : capturing the essence of website
quality
and relationship
quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
2
A
Quality
Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
3
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
4
Making sense of
quality
philosophies
Fredriksson, Maria
;
Isaksson, Raine
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1452-1465
Persistent link: https://www.econbiz.de/10011919007
Saved in:
5
Quality
framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
6
A multidimensional QFD design for the service
quality
assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
Saved in:
7
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
8
Measuring the impact of soft and hard
quality
practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
9
Impact of total
quality
services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
10
Critical
quality
indicators of higher education
Chen, I-Shuo
;
Chen, Jui-Kuei
;
Padró, Fernando F.
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 130-146
Persistent link: https://www.econbiz.de/10011730233
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