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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Dienstleistungsqualität
76
Service quality
76
Customer satisfaction
41
Kundenzufriedenheit
41
Beziehungsmarketing
21
Relationship marketing
21
Consumer behaviour
20
Konsumentenverhalten
20
Quality management
14
Qualitätsmanagement
14
Beschwerdemanagement
10
Complaint management
10
USA
9
United States
9
Customer service
8
Kundenservice
8
Taiwan
6
Dienstleistungsmanagement
5
Dienstleistungssektor
5
Emotion
5
Online retailing
5
Online-Handel
5
Service industry
5
Service management
5
Gastronomie
4
Gerechtigkeit
4
Justice
4
Product quality
4
Produktqualität
4
Restaurant industry
4
Sport event
4
Sportveranstaltung
4
Standardisierung
4
Standardization
4
Viral marketing
4
Virales Marketing
4
Bank
3
E-commerce
3
Electronic Commerce
3
Measurement
3
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76
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77
Aufsatz in Zeitschrift
77
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1
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English
77
Author
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Edvardsson, Bo
3
Ko, Yong Jae
3
Finsterwalder, Jörg
2
Kurt, Sumeyra Duman
2
Larivière, Bart
2
Lin, Jiun-sheng Chris
2
Slåtten, Terje
2
Van Vaerenbergh, Yves
2
Amat Taap Manshor
1
Atrek, Banu
1
Bachiller, Patricia
1
Barber, Nelson
1
Barlas, Achilleas
1
Bartl, Christopher
1
Beigi, Mina
1
Beise-Zee, Rian
1
Bennett, Roger
1
Boisvert, Jean
1
Carlson, Jamie
1
Caro, Laura Martínez
1
Casimir, Gian
1
Cattani, Kevin
1
Chahal, Hardeep
1
Chai, Kai-hin
1
Chan, Thomas Chi Keung
1
Chang, Li-kuan
1
Chaniotakis, Ioannis E.
1
Chen, Houn-gee
1
Chen, Martin
1
Chen, Wen-ying
1
Chen, Ying-hueih
1
Cheng, Yu-chi
1
Cheung, Millissa F. Y.
1
Chih, Wen-hai
1
Choi, Beom Joon
1
Connaughton, Daniel P.
1
Cunha, Miguel Pina e
1
Dagger, Tracey S.
1
David, Meredith E.
1
De Keyser, Arne
1
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Australian and New Zealand Marketing Academy
1
Published in...
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Managing service quality : MSQ ; an international journal
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
292
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Cogent business & management
97
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
92
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
Asia Pacific journal of marketing and logistics
63
International journal of auditing : IJA
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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ECONIS (ZBW)
77
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1
The impact of web site quality on flow-related online shopping behaviors in C2C e-marketplaces : a cross-national study
Fan, Qingji
;
Lee, Jeoung Yul
;
Kim, Joong In
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 364-387
Persistent link: https://www.econbiz.de/10009792550
Saved in:
2
An integrated-process model of
service
quality
, istitutional brand and behavioural intentions : the case of a University
Sultan, Parves
;
Wong, Ho Yin
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 487-521
Persistent link: https://www.econbiz.de/10010422299
Saved in:
3
Healthcare industry, hospitals, image congruence,
service
quality
, switching costs, trust
Lien, Che-hui
;
Wu, Jyh-jeng
;
Chen, Ying-hueih
;
Wang, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
Saved in:
4
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
5
Is the quantity-quality trade-off in c all centres a false dichotomy?
Ellway, Benjamin Piers William
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 230-251
Persistent link: https://www.econbiz.de/10010359567
Saved in:
6
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
7
Service
quality
in utility industries : the European telecommunications sector
Pina, Vicente
;
Torres, Lourdes
;
Bachiller, Patricia
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 2-22
Persistent link: https://www.econbiz.de/10010252070
Saved in:
8
Modeling contextually elicited
service
quality
expectations
Strombeck, Stephen
;
Shu, Shih-tung
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 160-183
Persistent link: https://www.econbiz.de/10010253992
Saved in:
9
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
10
Service
quality
in automated teller machines : an empirical investigation
Narteh, Bedman
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 62-89
Persistent link: https://www.econbiz.de/10009770751
Saved in:
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