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isPartOf:"Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)"
~subject:"Callcenter"
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Bramble, Thomas
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
International employment relations review
5
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
3
Australian bulletin of labour
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New technology, work and employment
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Developments in the call centre industry : analysis, changes, and challenges
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Employment relations record
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Examining job satisfaction : causes, outcomes, and comparative differences
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Human relations
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International journal of employment studies
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Journal of vocational behavior
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Outsourcing and offshoring business services
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Precarious employment in perspective : old and new challenges to working conditions in Sweden
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Scandinavian journal of management
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The international journal of human resource management
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The next available operator : managing human resources in Indian business process outsourcing industry
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Are all call centres the same?
Russell, Bob
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 91-109
Persistent link: https://www.econbiz.de/10002099695
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2
When the LOST found teams : a consideration of teams within the individualised call centre environment
Townsend, Keith
- In:
Labour & industry : a journal of the social and …
14
(
2004
)
3
,
pp. 111-126
Persistent link: https://www.econbiz.de/10002099700
Saved in:
3
Dial 'B' for Burnout? : The experience of job Burnout in a telephone call centre
Healy, Josh
;
Bramble, Thomas
- In:
Labour & industry : a journal of the social and …
14
(
2003
)
2
,
pp. 39-59
Persistent link: https://www.econbiz.de/10001997842
Saved in:
4
Monitoring and surveillance in call centres : some responses from Australian workers
Broek, Diane van den
- In:
Labour & industry : a journal of the social and …
12
(
2002
)
3
,
pp. 43-58
Persistent link: https://www.econbiz.de/10001801369
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