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Bank
101
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
36
Konsumentenverhalten
36
Customer satisfaction
27
Kundenzufriedenheit
27
Dienstleistungsqualität
22
Service quality
22
Banking
16
Financial services
16
Finanzdienstleistung
16
Banks
13
India
13
Indien
13
Personal banking
13
Privatkundengeschäft
13
Bankgeschäft
9
Banking industry
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Banking services
9
Confidence
9
Corporate Social Responsibility
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Corporate social responsibility
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Vertrauen
9
Corporate reputation
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Electronic Banking
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Electronic banking
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Firmenimage
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Trust
8
Customer loyalty
7
Ghana
7
Customers
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Firm performance
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Unternehmenserfolg
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Brand image
5
Brand management
5
Islamic finance
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Islamisches Finanzsystem
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101
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Pérez, Andrea
3
Babakus, Emin
2
Baumann, Chris
2
Blankson, Charles
2
Choudhury, Koushiki
2
Eriksson, Kent
2
Eser, Zeliha
2
Farah, Maya F.
2
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2
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2
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2
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2
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2
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2
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2
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The international journal of bank marketing : IJBM
Journal of banking & finance
776
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
597
Die Bank
548
Euromoney
414
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
Journal of financial stability
225
Applied economics
210
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
208
Journal of international financial markets, institutions & money
194
Bank-Betrieb : Zeitschrift für Bankpolitik u. Bankpraxis
187
The bankers' magazine : and journal of the money market and railway digest
187
Research in international business and finance
185
International journal of economics and financial issues : IJEFI
184
Journal of financial services research : JFSR
182
International journal of economics and finance
174
Journal of money, credit and banking : JMCB
173
Finance research letters
163
International review of financial analysis
150
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
139
Der Bankkaufmann : BK ; Fachmagazin für Bankpraxis und Bankmanagement
139
Applied economics letters
138
Economic modelling
134
Journal of financial intermediation
127
Cogent economics & finance
125
Österreichisches Bank-Archiv : ÖBA; Zeitschrift für das gesamte Bank- u. Sparkassen-, Börsen- u. Kreditwesen
124
Pacific-Basin finance journal
123
International review of economics & finance : IREF
122
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
118
The banker : global financial intelligence
117
Journal of financial economics
114
The journal of corporate finance : contracting, governance and organization
113
Applied financial economics
111
Finance India : the quarterly journal of Indian Institute of Finance
111
The journal of finance : the journal of the American Finance Association
109
Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
105
Journal of banking regulation
102
Journal of economics & business
102
Journal of international money and finance
98
Journal of risk and financial management : JRFM
96
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ECONIS (ZBW)
101
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51
Impact of service quality, corporate image and customer satisfaction towards customers' perceived value in the banking sector in Pakistan
Zameer, Hashim
;
Tara, Anam
;
Kausar, Uzma
;
Mohsin, Aisha
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 442-456
Persistent link: https://www.econbiz.de/10011384251
Saved in:
52
Classification of service quality attributes using Kano's model : a study in the context of the Indian banking sector
Bandyopadhyay, Nirmalya
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 457-470
Persistent link: https://www.econbiz.de/10011384252
Saved in:
53
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
54
Conceptualization and measurement of customer perceived value in banks : a Brazilian contribution
Parente, Eduardo Soares
;
Costa, Francisco José
; …
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 494-509
Persistent link: https://www.econbiz.de/10011384260
Saved in:
55
The influence of personal values and demographic variables on customer loyalty in the banking industry
Henrique, Jorge Luiz
;
Matos, Celso Augusto de
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 571-587
Persistent link: https://www.econbiz.de/10011384274
Saved in:
56
Competition against common sense : insights on peer-to-peer lending as a tool to allay financial exclusion
Loureiro, Yuliya Komarova
;
Gonzalez, Laura
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
5
,
pp. 605-623
Persistent link: https://www.econbiz.de/10011407142
Saved in:
57
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
58
Banking service quality in the Middle Eastern countries
Al-jazzazi, Akram Mahmoud
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 688-700
Persistent link: https://www.econbiz.de/10010423913
Saved in:
59
Service quality and word of mouth : a study of the banking sector
Choudhury, Koushiki
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 612-627
Persistent link: https://www.econbiz.de/10010423924
Saved in:
60
The impact of technology CSFs on customer satisfaction and the role of trust : an empirical study of the banks in Malaysia
Tahir, Jan Muhammad
;
Kalthom Abdullah
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
5
,
pp. 429-447
Persistent link: https://www.econbiz.de/10010391505
Saved in:
61
Do we bank on regulation or reputation? : a meta-analysis and meta-regression of organizational trust in the financial services sector
Nienaber, Ann-Marie
;
Hofeditz, Marcel
;
Searle, Rosalind H.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
5
,
pp. 367-407
Persistent link: https://www.econbiz.de/10010391509
Saved in:
62
Understanding the loss of trust in large banks
Hurley, Robert F.
;
Gong, Xueping
;
Waqar, Adeela
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
5
,
pp. 348-366
Persistent link: https://www.econbiz.de/10010391511
Saved in:
63
A study of Islamic banks in the non-GCC MENA region : evidence from Lebanon
Bizri, Rima M.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
2
,
pp. 130-149
Persistent link: https://www.econbiz.de/10010343506
Saved in:
64
Critical success factors for the "unbanked" customers in Kenya
Katwalo, Allan Mulengani
;
Muhanji, Stella Isendi
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
2
,
pp. 88-103
Persistent link: https://www.econbiz.de/10010343514
Saved in:
65
Drivers of customers' switching behaviour in Indian banking industry
Vyas, Vishal
;
Raitani, Sonika
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 321-342
Persistent link: https://www.econbiz.de/10010387137
Saved in:
66
Building brand equity in retail banks : the case of Trinidad and Tobago
Rambocas, Meena
;
Kirpalani, Vishnu M.
;
Simms, Errol A.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 300-320
Persistent link: https://www.econbiz.de/10010387139
Saved in:
67
Searching for new saving behavior theories : how relationships between banks' customers and advisors affect household saving
Eriksson, Kent
;
Hermansson, Cecilia
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 279-299
Persistent link: https://www.econbiz.de/10010387142
Saved in:
68
How to recover trust in the banking industry? : a game theory approach to empirical analyses of bank and corporate customer relationships
Dahlstrom, Robert
;
Nygaard, Arne
;
Kimasheva, Maria
; …
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 268-278
Persistent link: https://www.econbiz.de/10010387146
Saved in:
69
Consumer trust in banking relationships in Europe
Järvinen, Raija Anneli
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
6
,
pp. 551-566
Persistent link: https://www.econbiz.de/10010415373
Saved in:
70
Antecedents of discretionary risky-service behavior : an exploratory study
Bhaskar, Shilpa Sharma
;
Khera, Shikha N.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
6
,
pp. 477-493
Persistent link: https://www.econbiz.de/10010415423
Saved in:
71
Multiple perspectives on customer relationships : editorial
Heinonen, Kristina
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
6
,
pp. 450-456
Persistent link: https://www.econbiz.de/10010415439
Saved in:
72
Customer CSR expectations in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
3
,
pp. 223-244
Persistent link: https://www.econbiz.de/10010366744
Saved in:
73
A game-theoretical model of bank foreign direct investment strategy in emerging market economies
O'Connor, Aidan
;
Santos Arteaga, Francisco Javier
; …
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
3
,
pp. 194-222
Persistent link: https://www.econbiz.de/10010366745
Saved in:
74
Service quality and customers' purchase intentions : an empirical study of the Indian banking sector
Choudhury, Koushiki
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 529-543
Persistent link: https://www.econbiz.de/10010200804
Saved in:
75
Corporate social responsibility in financial services : a comparison of Chinese and East Asian banks vis-à-vis American banks
Bouvain, Petra
;
Baumann, Chris
;
Lundmark, Erik
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
6
,
pp. 420-439
Persistent link: https://www.econbiz.de/10010189496
Saved in:
76
Guest editorial: Asian banking research : a guest editorial
Baumann, Chris
;
Hamin, Hamin
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
6
,
pp. 412-419
Persistent link: https://www.econbiz.de/10010189499
Saved in:
77
Customer satisfaction, loyalty and financial performance : a holistic approach of the Greek banking sector
Keisidou, Elissavet
;
Sarigiannidis, Lazaros
;
Maditinos, …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
4
,
pp. 259-288
Persistent link: https://www.econbiz.de/10009782604
Saved in:
78
Determinants of bank selection in the United Arab Emirates
Sayani, Hameedah
;
Miniaoui, Hela
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
3
,
pp. 206-228
Persistent link: https://www.econbiz.de/10009733560
Saved in:
79
Methods of improving the physical spaces of banking establishments
Reinares, Pedro
;
Garcia, Luis
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
5
,
pp. 376-389
Persistent link: https://www.econbiz.de/10009581842
Saved in:
80
Consumer-based brand equity in banking industry : a comparison of local and global banks in Turkey
Pinar, Musa
;
Girard, Tulay
;
Eser, Zeliha
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
5
,
pp. 359-375
Persistent link: https://www.econbiz.de/10009581844
Saved in:
81
Exploring customer switching intentions through relationship marketing paradigm
Kaur, Gurjeet
;
Sharma, R. D.
;
Mahajan, Neha
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
4
,
pp. 280-302
Persistent link: https://www.econbiz.de/10009581854
Saved in:
82
How banks are supporting local economies facing the current financial crisis : an Italian perspective
Condosta, Luca
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
6
,
pp. 485-502
Persistent link: https://www.econbiz.de/10009667011
Saved in:
83
A purchase intention model for foreign banks within Indonesia
Muchtar, Fatimah
;
Kingshott, Russel P. J.
;
Wong, David
; …
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
6
,
pp. 452-464
Persistent link: https://www.econbiz.de/10009667017
Saved in:
84
Corporate social responsibility to build strong Brazilian bank brand
Scharf, Edson Roberto
;
Fernandes, Josiane
;
Kormann, …
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
6
,
pp. 436-451
Persistent link: https://www.econbiz.de/10009667020
Saved in:
85
Salesperson resistance to change : an empirical investigation of anteceents and outcomes
Jaramillo, Fernando
;
Mulki, Jay P.
;
Onyemah, Vincent
; …
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
7
,
pp. 548-566
Persistent link: https://www.econbiz.de/10009668464
Saved in:
86
An integrated framework to improve quality and competitive positioning within the financial services context
Paltayian, George N.
;
Georgiou, Andreas C.
;
Gotzamani, …
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
7
,
pp. 527-547
Persistent link: https://www.econbiz.de/10009668467
Saved in:
87
A dialogic communications interrogation of the online brand dispositions of banks operating in Ghana
Hinson, Robert
;
Madichie, Nnamdi O.
;
Ibrahim, Masud
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
7
,
pp. 508-526
Persistent link: https://www.econbiz.de/10009668469
Saved in:
88
Adopting a specific innovation type versus composition of different innovation types : case study of a Ghanian bank
Baba, Yusuf
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
3
,
pp. 218-240
Persistent link: https://www.econbiz.de/10009553726
Saved in:
89
Do ongoing relationships buffer the effects of service recovery on customers̕ trust and loyalty?
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
3
,
pp. 168-192
Persistent link: https://www.econbiz.de/10009553733
Saved in:
90
Public attitudes towards the UK banking industry following the global financial crisis
Bennett, Roger
;
Kottasz, Rita
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
2
,
pp. 128-147
Persistent link: https://www.econbiz.de/10009553739
Saved in:
91
Impact of corporate social responsibility initiatives on Taiwanese banking customers
McDonald, Lynette M.
;
Lai, Chia Hung
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
1
,
pp. 50-63
Persistent link: https://www.econbiz.de/10009007230
Saved in:
92
The harmful consequences of failed recoveries in the banking industry
Casado, Ana Belén
;
Nicolau, Juan L.
;
Más Ruiz, …
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
1
,
pp. 32-49
Persistent link: https://www.econbiz.de/10009007231
Saved in:
93
Ethical reputation and value received : customer perceptions
Mulki, Jay P.
;
Jaramillo, Fernando
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
5
,
pp. 358-372
Persistent link: https://www.econbiz.de/10009295816
Saved in:
94
The impact of internal marketing on commercial banks' market orientation
Awwad, Mohammad Suleiman
;
Agti, Djouhara Ali Mohammad
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
4
,
pp. 308-332
Persistent link: https://www.econbiz.de/10009295826
Saved in:
95
Competing in global niche markets : the case of Macquarie Bank
Gordon, Cameron E.
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
4
,
pp. 293-307
Persistent link: https://www.econbiz.de/10009295829
Saved in:
96
Forecasting the developm,ent of a pursuit race between competitors
Kunstek, Rolf
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
3
,
pp. 239-246
Persistent link: https://www.econbiz.de/10008696402
Saved in:
97
Relationships between organizational support, customer orientation, and work outcomes ; a study of frontline bank employees
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
3
,
pp. 222-238
Persistent link: https://www.econbiz.de/10008696406
Saved in:
98
Human values and attitudes toward bank services in Brazil
Nepomuceno, Marcelo Vinhal
;
Barreiros Porto, Juliana
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
3
,
pp. 168-192
Persistent link: https://www.econbiz.de/10008696416
Saved in:
99
Including the customer in efficiency analysis : evidence of a hybrid relational-transactional apporach
Coughlan, Joseph
;
Shale, Estelle
;
Dyson, Robert G.
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
2
,
pp. 136-149
Persistent link: https://www.econbiz.de/10008696420
Saved in:
100
Explaining customer satisfaction with complaint handling
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
2
,
pp. 88-112
Persistent link: https://www.econbiz.de/10008696425
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