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~subject:"Social web"
~person:"Tripp, Thomas M."
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Social web
Complaint management
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Beschwerdemanagement
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Customer satisfaction
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Kundenzufriedenheit
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4
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Customer revenge
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Tripp, Thomas M.
Grégoire, Yany
4
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Business horizons
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GfK marketing intelligence review : Marketingforschung für die Praxis
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ECONIS (ZBW)
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Managing social media crises with your customers : the good, the bad, and the ugly
Grégoire, Yany
;
Salle, Audrey
;
Tripp, Thomas M.
- In:
Business horizons
58
(
2015
)
2
,
pp. 173-182
Persistent link: https://www.econbiz.de/10010497515
Saved in:
2
When your best customers become your worst enemies : does time really heal all wounds?
Grégoire, Yany
;
Tripp, Thomas M.
;
Legoux, Renaud
- In:
GfK marketing intelligence review : Marketingforschung …
3
(
2011
)
1
,
pp. 26-35
Persistent link: https://www.econbiz.de/10009007733
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