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isPartOf:"European journal of marketing : EJM"
~person:"Balaji, M. S."
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Balaji, M. S.
Dwivedi, Yogesh Kumar
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European journal of marketing : EJM
Journal of business research : JBR
10
International journal of hospitality management
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Journal of retailing and consumer services
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Journal of strategic marketing
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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European journal of marketing
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Journal of internet commerce
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Journal of marketing management : JMM ; journal of the Academy of Marketing
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of retailing
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Psychology & marketing
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Springer eBook Collection
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Technological forecasting & social change : an international journal
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The IUP journal of brand management : IJBRM
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The internet of things in the modern business environment
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The journal of product & brand management
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The marketing review
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Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
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