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isPartOf:"Faculty & research / Insead : working paper series"
~person:"Jerath, Kinshuk"
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Jerath, Kinshuk
Chandon, Pierre
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Netessine, Serguei
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Faculty & research / Insead : working paper series
Johnson School Research Paper Series
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Journal of marketing
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Journal of marketing research
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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Columbia Business School Research Paper Forthcoming
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Kenan Institute of Private Enterprise Research Paper
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Management science : journal of the Institute for Operations Research and the Management Sciences
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An information stock model of customer behavior in multichannel customer support services
Netessine, Serguei
;
Jerath, Kinshuk
;
Kumar, Anuj
-
2014
-
Rev. vers. of 2014/06/TOM
Persistent link: https://www.econbiz.de/10010485731
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An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
-
2014
-
Rev. vers. of 2012/73/TOM
Persistent link: https://www.econbiz.de/10010387780
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