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person:"Rudolph, Thomas"
~person:"Grewal, Dhruv"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Consumer Behaviour"
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Kundenzufriedenheit
Consumer behaviour
102
Konsumentenverhalten
102
Einzelhandel
34
Retail trade
34
Beziehungsmarketing
21
Relationship marketing
21
Ladengestaltung
12
Online retailing
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Online-Handel
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Social web
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Dienstleistungsqualität
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Food retailing
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Rudolph, Thomas
Grewal, Dhruv
Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
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Prayag, Girish
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Hyun, Sunghyup Sean
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Jang, Soocheong
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Loureiro, Sandra Maria Correia
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Aksoy, Lerzan
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Balaji, M. S.
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Klaus, Philipp
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Mittal, Vikas
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Söderlund, Magnus
12
Prybutok, Victor R.
11
Wu, Luorong
11
Barnes, Donald C.
10
Gustafsson, Anders
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Ahn, Jiseon
9
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
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Kim, Woo Gon
9
Liu, Chih-Hsing
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Muskat, Birgit
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Qu, Hailin
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Ryu, Kisang
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Sreejesh, S.
9
Verhoef, Peter C.
9
Xu, Xun
9
Yu, Jongsik
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Ali, Faizan
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Journal of retailing
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research
1
MSI reports : working paper series
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
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ECONIS (ZBW)
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1
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
2
Face forward: how employees' digital presence on service websites affects customer perceptions of website and employee service quality
Herhausen, Dennis
;
Emrich, Oliver
;
Grewal, Dhruv
; …
- In:
Journal of marketing research
57
(
2020
)
5
,
pp. 917-936
Persistent link: https://www.econbiz.de/10012271989
Saved in:
3
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
4
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
5
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
6
Das Sortiment aus Verbrauchersicht : oder warum die Formel "Größeres Sortiment
Rudolph, Thomas
;
Kotouc, Alexander J.
- In:
Thexis : Fachzeitschrift für Marketing ; …
23
(
2006
)
2
,
pp. 2-7
Persistent link: https://www.econbiz.de/10003366976
Saved in:
7
Do satisfied customers buy more? : Report No. 05-114
Seiders, Kathleen
;
Voss, Glenn B.
;
Grewal, Dhruv
; …
- In:
MSI reports : working paper series
(
2005
)
3
,
pp. 85-106
Persistent link: https://www.econbiz.de/10003201755
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