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isPartOf:"International journal of hospitality management"
~isPartOf:"Finance research letters"
~subject:"Service quality"
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Search: subject_exact:"Corporate performance"
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Service quality
Firm performance
263
Unternehmenserfolg
263
Hotel industry
80
Hotellerie
80
Corporate Social Responsibility
51
Corporate social responsibility
51
China
39
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35
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33
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Performance measurement
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Strategisches Management
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Dienstleistungsqualität
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Agency theory
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Albayrak, Tahir
1
Arana, German
1
Ariza-Montes, Antonio
1
Assaf, A. Georges
1
Boiral, Olivier
1
Brochado, Ana
1
Brymer, Robert A.
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Chen, Chiang-ming
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Cheng, Bao
1
Cvelbar, Ljubica Knežević
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Dong, Yun
1
Guo, Gongxing
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Heras-Saizarbitoria, Iñaki
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Hernández-Perlines, Felipe
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Josiassen, Alexander
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King, Brian
1
Law, Chun Hung Roberts
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Li, Jun
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Lin, Yi-Ting
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Lin, Yu-Chen
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Llach, Josep
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Oliveras-Villanueva, Marc
1
Peng, Yan
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Perramon, Jordi
1
Prentice, Catherine
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International journal of hospitality management
Finance research letters
Journal of business research : JBR
12
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
International journal of contemporary hospitality management
4
International journal of quality & reliability management
4
Health care management review : HCM review
3
International journal of productivity and quality management : IJPQM
3
Service business
3
Benchmarking : an international journal ; BIJ
2
Cornell hospitality quarterly : CQ
2
Discussion paper / Centre for Economic Policy Research
2
EuroMed journal of business
2
Human resource management
2
International journal of business excellence : IJBEX
2
International journal of emerging markets
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production economics
2
Journal of management & organization : JMO
2
Journal of operations management
2
Journal of organizational effectiveness : people and performance ; JOEPP
2
Pakistan journal of commerce and social sciences
2
Progress in economics research
2
Quality management journal : QMJ
2
Technological forecasting & social change : an international journal
2
The TQM journal : the international review of organizational improvement
2
The international journal of business and finance research : IJBFR
2
The international journal of productivity and performance management
2
Total quality management & business excellence
2
Tourism economics : the business and finance of tourism and recreation
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Accounting & taxation : AT
1
Accounting and taxation review : A&TR
1
Advances in health care management
1
Advances in hospitality and leisure
1
Advances in management accounting
1
Advances in management accounting : a research annual
1
African journal of business and economic research : AJBER
1
Annals of economics and statistics
1
Asia-Pacific journal of business administration
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ECONIS (ZBW)
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1
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
2
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
3
Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe
;
Ariza-Montes, Antonio
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
Saved in:
4
Shine bright like a star : hotel performance and guests' expectations based on star ratings
Mohsin, Asad
;
Rodrigues, Helena
;
Brochado, Ana
- In:
International journal of hospitality management
83
(
2019
),
pp. 103-114
Persistent link: https://www.econbiz.de/10012122034
Saved in:
5
The impact of social media reviews on restaurant performance : the moderating role of excellence certificate
Kim, Woo Gon
;
Li, Jun
;
Brymer, Robert A.
- In:
International journal of hospitality management
55
(
2016
),
pp. 41-51
Persistent link: https://www.econbiz.de/10011497923
Saved in:
6
High performance work systems and organizational service performance : the roles of different organizational climates
Lin, Yi-Ting
;
Liu, Nien-Chi
- In:
International journal of hospitality management
55
(
2016
),
pp. 118-128
Persistent link: https://www.econbiz.de/10011497986
Saved in:
7
Do ISO 9001-certified hotels get a higher customer rating than non-certified ones?
Heras-Saizarbitoria, Iñaki
;
Arana, German
;
Boiral, Olivier
- In:
International journal of hospitality management
51
(
2015
),
pp. 138-146
Persistent link: https://www.econbiz.de/10011413956
Saved in:
8
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
9
Importance performance competitor analysis (IPCA) : a study of hospitality companies
Albayrak, Tahir
- In:
International journal of hospitality management
48
(
2015
),
pp. 135-142
Persistent link: https://www.econbiz.de/10011341594
Saved in:
10
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
11
Does better service induce higher profitability? : evidence from Taiwanese hospitality industry
Chen, Chiang-ming
;
Lin, Yu-Chen
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1330-1332
Persistent link: https://www.econbiz.de/10009567504
Saved in:
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