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~person:"Johnson, Michael D."
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Johnson, Michael D.
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1
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.
;
Gustafsson, Anders
-
2000
-
1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004604801
Saved in:
2
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.
;
Gustafsson, Anders
-
2000
-
1. ed.
Persistent link: https://www.econbiz.de/10013531596
Saved in:
3
Compatibility effects in evaluations of customer satisfaction and loyality
Johnson, Michael D.
;
Auh, Seigyoung
-
1998
Persistent link: https://www.econbiz.de/10004600884
Saved in:
4
Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D.
(
contributor
)
-
1997
Persistent link: https://www.econbiz.de/10004327451
Saved in:
5
Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D.
(
ed.
);
Herrmann, Andreas
(
contributor
); …
-
1997
Persistent link: https://www.econbiz.de/10000640799
Saved in:
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