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Dienstleistung
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Services
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Dienstleistungsqualität
12
Service quality
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Dienstleistungssektor
8
Service industry
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Izvestija Akademii Nauk SSSR
International journal of hospitality management
SpringerLink / Bücher
128
The service industries journal
69
The journal of services marketing
58
Journal of service management
57
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Ifo Schnelldienst
47
Journal of business research : JBR
47
Journal of service research : JSR
45
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
33
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
32
FFB-Diskussionspapier
30
Springer eBook Collection / Business and Economics
29
Research
28
Springer eBook Collection
28
International journal of services technology and management
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
Gabler Edition Wissenschaft
24
International journal of production economics
21
Schriften des Forschungsinstituts Freie Berufe
21
Services marketing quarterly
20
Working paper / National Bureau of Economic Research, Inc.
20
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Schriftenreihe innovatives Dienstleistungsmanagement
19
Journal of retailing and consumer services
18
Journal of service research
18
Politická ekonomie : teorie, modelování, aplikace
18
The journal of business & industrial marketing
18
ifo Dresden berichtet
18
European journal of marketing : EJM
17
European journal of operational research : EJOR
17
Forum Dienstleistungsmanagement
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
The science of service systems
17
Handbook of service science ; [Vol. 1]
15
London School of Economics and Political Science - Publications
15
NBER working paper series
15
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ECONIS (ZBW)
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1
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
2
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
3
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
4
Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014311439
Saved in:
5
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
6
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
7
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
8
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
9
The importance of human-related factors on service innovation and performance
Tajeddini, Kayhan
;
Martin, Emma
;
Altinay, Levent
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012241335
Saved in:
10
Informing timeshare exchange services on the drivers of customer-driven co-production
Lelo de Larrea, Gabriela
;
Gregory, Amy M.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012388592
Saved in:
11
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
12
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
13
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
14
Making innovation happen through building social capital and scanning environment
Tang, Ta-Wei
- In:
International journal of hospitality management
56
(
2016
),
pp. 56-65
Persistent link: https://www.econbiz.de/10011520944
Saved in:
15
Designing lifestyle hotels
Cheng, Jen-Son
;
Tang, Ta-Wei
;
Wang, Tsai-Chiao
- In:
International journal of hospitality management
58
(
2016
),
pp. 95-106
Persistent link: https://www.econbiz.de/10011581400
Saved in:
16
An inter-paradigmatic agenda for research, education and practice in hospitality management
Israeli, Aviad A.
- In:
International journal of hospitality management
42
(
2014
),
pp. 188-191
Persistent link: https://www.econbiz.de/10010410736
Saved in:
17
Effects of the Door-in-the-Face technique on restaurant customers’ behavior
Guéguen, Nicolas
;
Jacob, Céline
;
Meineri, Sébastien
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 759-761
Persistent link: https://www.econbiz.de/10009130519
Saved in:
18
Neproizvodstvennaja sfera i ėffektivnostʹ proizvodsta
Komarov, Vasilij E.
- In:
Izvestija Akademii Nauk SSSR
(
1987
),
pp. 25-30
Persistent link: https://www.econbiz.de/10001041687
Saved in:
19
Programma razvitija platnych uslug
Rutgajzer, Valerij M.
- In:
Izvestija Akademii Nauk SSSR
(
1986
),
pp. 77-83
Persistent link: https://www.econbiz.de/10001028955
Saved in:
20
Ob upravlenii realizaciej kompleksnoj programmy razvitija proizvodstva tovarov i sfery uslug na 1986 - 2000 gody
Pevzner, A. G.
- In:
Izvestija Akademii Nauk SSSR
(
1986
),
pp. 71-76
Persistent link: https://www.econbiz.de/10001028989
Saved in:
21
Soveršenstvovatʹ chozjajstvennyj mechanizm sfery uslug
Roze, Michail G.
- In:
Izvestija Akademii Nauk SSSR
(
1986
),
pp. 63-70
Persistent link: https://www.econbiz.de/10001028990
Saved in:
22
Osobennosti mechanizma formirovanija zatrat na uslugi i puti ich sniženija na predprijatijach neproizvodstvennoj sfery
Moskaleva, N. I.
- In:
Izvestija Akademii Nauk SSSR
(
1983
)
1
,
pp. 56-69
Persistent link: https://www.econbiz.de/10002514502
Saved in:
23
Meždunarodnye sopostavitel'nye rasčety ob-emov uslug (na primere SSSR i SŠA)
Oboznenko, V. I.
- In:
Izvestija Akademii Nauk SSSR
(
1981
)
4
,
pp. 114-121
Persistent link: https://www.econbiz.de/10002585006
Saved in:
24
Ėffektivnost' sfery uslug
Komarov, V. E.
- In:
Izvestija Akademii Nauk SSSR
(
1977
)
6
,
pp. 119-129
Persistent link: https://www.econbiz.de/10002062415
Saved in:
25
Voprosy metodologii kačestva uslug pri socializme
D'jakov, A. Ja.
;
Rossinskij, M. B.
- In:
Izvestija Akademii Nauk SSSR
(
1974
)
2
,
pp. 62-68
Persistent link: https://www.econbiz.de/10002055721
Saved in:
26
Zanjatost' v neproizvodstvennoj sfere i metody ee prognoza
Arbuzova, T. I.
- In:
Izvestija Akademii Nauk SSSR
(
1975
)
3
,
pp. 59-69
Persistent link: https://www.econbiz.de/10001852573
Saved in:
27
Prognozirovanie i rasčet material'nych zatrat v neproizvodstvennoj sfere
Rajackas, R.
;
Misjunas, A.
- In:
Izvestija Akademii Nauk SSSR
(
1978
)
2
,
pp. 86-95
Persistent link: https://www.econbiz.de/10002740263
Saved in:
28
Nekotorye problemy razvitija sfery obsluživanija v devjatoj Pjatiletke
Rutgajzer, V. M.
- In:
Izvestija Akademii Nauk SSSR
(
1971
)
4
,
pp. 95-106
Persistent link: https://www.econbiz.de/10002719721
Saved in:
29
Voprosy territorialʹnogo planirovanija sfery uslug
Rutgajzer, V. M.
;
Chvatov, S. I.
- In:
Izvestija Akademii Nauk SSSR
(
1972
)
2
,
pp. 83-93
Persistent link: https://www.econbiz.de/10002719949
Saved in:
30
Metodologičeskie voprosy ėkonomiki neproizvodstvennoj sfery
Korčagin, V. P.
- In:
Izvestija Akademii Nauk SSSR
(
1974
)
1
,
pp. 67-79
Persistent link: https://www.econbiz.de/10002230127
Saved in:
31
Ob ischodnych kategorijach ėkonomiki neproizvodstvennoj sfery
Korčagin, V. P.
- In:
Izvestija Akademii Nauk SSSR
(
1976
)
5
,
pp. 65-74
Persistent link: https://www.econbiz.de/10002230143
Saved in:
32
Sopostavlenie stoimostnych pokazatelej tekuščego potreblenija materialʹnych blag i uslug naseleniem SSSR i SŠA (Voprosy metodologii)
Kuzʹmina, E. I.
;
Oboznenko, V. I.
- In:
Izvestija Akademii Nauk SSSR
(
1976
)
4
,
pp. 123-132
Persistent link: https://www.econbiz.de/10002346146
Saved in:
33
Ėkonomičeskie problemy rosta sfery uslug v uslovijach razvitogo socializma
Agababj̕an, Ė. M.
- In:
Izvestija Akademii Nauk SSSR
(
1975
)
5
,
pp. 40-52
Persistent link: https://www.econbiz.de/10001804159
Saved in:
34
Proporcija meždu materialn̕ym proizvodstvom i sferoj uslug v svete osnovnogo ėkonomičeskogo zakona socializma
Agababj̕an, Ė. M.
- In:
Izvestija Akademii Nauk SSSR
(
1976
)
5
,
pp. 55-64
Persistent link: https://www.econbiz.de/10001804204
Saved in:
35
Cenoobrazovanie na uslugi v stranach-členach SEV
Azar, V. I.
- In:
Izvestija Akademii Nauk SSSR
(
1975
)
6
,
pp. 105-115
Persistent link: https://www.econbiz.de/10001848118
Saved in:
36
K voprosu o social'no-ėkonomičeskoj prirode uslug
Tykockij, L. I.
- In:
Izvestija Akademii Nauk SSSR
(
1972
)
1
,
pp. 75-84
Persistent link: https://www.econbiz.de/10002942898
Saved in:
37
O nekotorych zakonomernostjach razvitija uslug pri socilizme
Ovsjannikov, L. N.
- In:
Izvestija Akademii Nauk SSSR
(
1972
)
1
,
pp. 65-74
Persistent link: https://www.econbiz.de/10002606602
Saved in:
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