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Dienstleistung
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24
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22
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18
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Gustafsson, Anders
5
Witell, Lars
4
Kristensson, Per
3
Benoit, Sabine
2
Fombelle, Paul
2
Fombelle, Paul W.
2
Holmlund, Maria
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Parida, Vinit
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Babu, Mujahid Mohiuddin
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1
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1
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Foroudi, Pantea
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Journal of business research : JBR
SpringerLink / Bücher
127
The service industries journal
69
The journal of services marketing
58
Journal of service management
57
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Ifo Schnelldienst
47
Journal of service research : JSR
45
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
33
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
32
FFB-Diskussionspapier
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Research
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Springer eBook Collection
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International journal of services technology and management
27
Springer eBook Collection / Business and Economics
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
Gabler Edition Wissenschaft
24
International journal of production economics
21
Schriften des Forschungsinstituts Freie Berufe
21
Izvestija Akademii Nauk SSSR
20
Services marketing quarterly
20
Working paper / National Bureau of Economic Research, Inc.
20
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Schriftenreihe innovatives Dienstleistungsmanagement
19
Journal of retailing and consumer services
18
Journal of service research
18
Politická ekonomie : teorie, modelování, aplikace
18
The journal of business & industrial marketing
18
ifo Dresden berichtet
18
European journal of marketing : EJM
17
European journal of operational research : EJOR
17
Forum Dienstleistungsmanagement
17
International journal of hospitality management
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
The science of service systems
17
Handbook of service science ; [Vol. 1]
15
London School of Economics and Political Science - Publications
15
NBER working paper series
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ECONIS (ZBW)
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1
A brief history of service innovation : the evolution of past, present, and future of service innovation
Marvi, Reza
;
Mahavarpour, Nasrin
;
Foroudi, Pantea
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014299256
Saved in:
2
Value co-creation on a shared healthcare platform : impact on service innovation, perceived value and patient welfare
Akter, Shahriar
;
Babu, Mujahid Mohiuddin
;
Hossain, Md Afnan
- In:
Journal of business research : JBR
140
(
2022
),
pp. 95-106
Persistent link: https://www.econbiz.de/10013040704
Saved in:
3
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
4
Key challenges and opportunities of service innovation processes in technology supplier-service provider partnerships
Homayounfard, Amir
;
Zaefarian, Ghasem
- In:
Journal of business research : JBR
139
(
2022
),
pp. 1284-1302
Persistent link: https://www.econbiz.de/10013194363
Saved in:
5
How does customer involvement in service innovation motivate service innovation performance? : the roles of relationship learning and knowledge absorptive capacity
Xie, Xuemei
;
Wang, Hongwei
;
García, Javier Sendra
- In:
Journal of business research : JBR
136
(
2021
),
pp. 630-643
Persistent link: https://www.econbiz.de/10012663243
Saved in:
6
Service system transformation through service design : linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa
;
Patrício, Lia
;
Zhang, Jie
; …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 343-355
Persistent link: https://www.econbiz.de/10012663303
Saved in:
7
How do non-innovative firms start innovation and build legitimacy? : the case of professional service firms
Villani, Elisa
;
Linder, Christian
;
Lechner, Christian
; …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 614-625
Persistent link: https://www.econbiz.de/10012665749
Saved in:
8
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
9
Information technologies and product-service innovation : the moderating role of service R&D team structure
Vendrell-Herrero, Ferran
;
Bustinza, Oscar F.
; …
- In:
Journal of business research : JBR
128
(
2021
),
pp. 673-687
Persistent link: https://www.econbiz.de/10012494525
Saved in:
10
Innovation in legal services : the practices that influence ideation and codification activities
Bourke, Jane
;
Roper, Stephen
;
Love, James H.
- In:
Journal of business research : JBR
109
(
2020
),
pp. 132-147
Persistent link: https://www.econbiz.de/10012238037
Saved in:
11
Negative online reviews and consumers' service consumption
Golmohammadi, Alireza
;
Mattila, Anna S.
;
Gauri, Dinesh Kumar
- In:
Journal of business research : JBR
116
(
2020
),
pp. 27-36
Persistent link: https://www.econbiz.de/10012257533
Saved in:
12
Digital information flows across a B2C/C2C continuum and technological innovations in service ecosystems : a service-dominant logic perspective
Peltier, James
;
Dahl, Andrew J.
;
Swan, Eric L.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 724-734
Persistent link: https://www.econbiz.de/10012417390
Saved in:
13
Multiplex value cocreation in unique service exchanges
Razmdoost, Kamran
;
Alinaghian, Leila
;
Smyth, Hedley J.
- In:
Journal of business research : JBR
96
(
2019
),
pp. 277-286
Persistent link: https://www.econbiz.de/10011980996
Saved in:
14
Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
Saved in:
15
Servitization of global service network actors : a contingency framework for matching challenges and strategies in service transition
Reim, Wiebke
;
Sjödin, Rönnberg David
;
Parida, Vinit
- In:
Journal of business research : JBR
104
(
2019
),
pp. 461-471
Persistent link: https://www.econbiz.de/10012105063
Saved in:
16
New service development by manufacturing firms : effects of customer participation under environmental contingencies
Morgan, Todd
;
Anokhin, Sergey Alexander
;
Wincent, Joakim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 497-505
Persistent link: https://www.econbiz.de/10012105180
Saved in:
17
Managing ecosystems for service innovation : a dynamic capability view
Lütjen, Heiner
;
Schultz, Carsten
;
Tietze, Frank
; …
- In:
Journal of business research : JBR
104
(
2019
),
pp. 506-519
Persistent link: https://www.econbiz.de/10012105183
Saved in:
18
Enabling value co-creation with consumers as a driver of business performance : a dual perspective of Polish manufacturing and service SMEs
Zaborek, Piotr
;
Mazur, Jolanta
- In:
Journal of business research : JBR
104
(
2019
),
pp. 541-551
Persistent link: https://www.econbiz.de/10012105193
Saved in:
19
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth
;
Raddats, Chris
;
Witell, Lars
- In:
Journal of business research : JBR
98
(
2019
),
pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
Saved in:
20
The cues that matter : screening for quality signals in the ex ante phase of buying professional services
Pemer, Frida
;
Skjølsvik, Tale
- In:
Journal of business research : JBR
98
(
2019
),
pp. 352-365
Persistent link: https://www.econbiz.de/10012007250
Saved in:
21
Language use in services : recent advances and directions for future research
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Grönroos, …
- In:
Journal of business research : JBR
72
(
2017
),
pp. 114-118
Persistent link: https://www.econbiz.de/10011645519
Saved in:
22
A triadic framework for collaborative consumption (CC) : motives, activities and resources & capabilities of actors
Benoit, Sabine
;
Baker, Thomas L.
;
Bolton, Ruth N.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 219-227
Persistent link: https://www.econbiz.de/10011745282
Saved in:
23
Financial well-being : a conceptualization and research agenda
Brüggen, Elisabeth C.
;
Hogreve, Jens
;
Holmlund, Maria
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 228-237
Persistent link: https://www.econbiz.de/10011745293
Saved in:
24
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
25
Re-placing place in marketing : a resource-exchange place perspective
Rosenbaum, Mark
;
Kelleher, Carol
;
Friman, Margareta
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 281-289
Persistent link: https://www.econbiz.de/10011745378
Saved in:
26
A bricolage perspective on service innovation
Witell, Lars
;
Gebauer, Heiko
;
Jaakkola, Elina
;
Hammedi, Wafa
- In:
Journal of business research : JBR
79
(
2017
),
pp. 290-298
Persistent link: https://www.econbiz.de/10011745390
Saved in:
27
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
28
Fostering a trans-disciplinary perspectives of service ecosystems
Lusch, Robert F.
;
Vargo, Stephen L.
;
Gustafsson, Anders
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2957-2963
Persistent link: https://www.econbiz.de/10011507855
Saved in:
29
Systemic principles of value co-creation : synergetics of value and service ecosystems
Meynhardt, Timo
;
Chandler, Jennifer D.
;
Strathoff, Pepe
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2981-2989
Persistent link: https://www.econbiz.de/10011507878
Saved in:
30
Heteropathic versus homopathic resource integration and value co-creation in service ecosystems
Peters, Linda D.
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2999-3007
Persistent link: https://www.econbiz.de/10011507883
Saved in:
31
Capability configurations for advanced service offerings in manufacturing firms : using fuzzy set qualitative comparative analysis
Rönnberg Sjödin, David
;
Parida, Vinit
;
Kohtamäki, Marko
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5330-5335
Persistent link: https://www.econbiz.de/10011589804
Saved in:
32
Complexity of internal services : scale development and validation
Braun, Corina
;
Hadwich, Karsten
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3508-3522
Persistent link: https://www.econbiz.de/10011514851
Saved in:
33
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
34
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
35
Contrasting risk perceptions of technology-based service innovations in inter-organizational settings
Paluch, Stefanie
;
Wünderlich, Nancy V.
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2424-2431
Persistent link: https://www.econbiz.de/10011491008
Saved in:
36
Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry
Holmlund, Maria
;
Kowalkowski, Christian
;
Biggemann, Sergio
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2457-2462
Persistent link: https://www.econbiz.de/10011491056
Saved in:
37
The boundary spanning of managers within service networks
Alexander, Andrew
;
Teller, Christoph
;
Roggeveen, Anne L.
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 6031-6039
Persistent link: https://www.econbiz.de/10011597696
Saved in:
38
Special section: Innovation and diffusion of high-tech products, services, and systems
Huarng, Kun-Huang
(
contributor
)
- In:
Journal of business research : JBR
68
(
2015
)
11
,
pp. 2223-2322
Persistent link: https://www.econbiz.de/10011389440
Saved in:
39
Let them all eat cake : providing VIP services without the cost of exclusion for non-VIP customers
Fombelle, Paul W.
;
Sirianni, Nancy J.
;
Goldstein, Noah J.
; …
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1987-1996
Persistent link: https://www.econbiz.de/10011384222
Saved in:
40
Service innovation : inward and outward related activities and cooperation mode
Hidalgo Nuchera, Antonio
;
D'Alvano, Luigi
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 698-703
Persistent link: https://www.econbiz.de/10010363390
Saved in:
41
Applying complexity theory to deepen service dominant logic : configural analysis of customer experience-and-outcome assessments of professional services for personal transformatio...
Wu, Pei-ling
;
Yeh, Shih-shuo
;
Huan, Tzung-cheng
; …
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1647-1670
Persistent link: https://www.econbiz.de/10010379252
Saved in:
42
Dynamics of judicial service supply chains
López, Luis
;
Zúñiga, Roy
- In:
Journal of business research : JBR
67
(
2014
)
7
,
pp. 1447-1454
Persistent link: https://www.econbiz.de/10010379313
Saved in:
43
Enabling service innovation : a dynamic capabilities approach
Kindström, Daniel
;
Kowalkowski, Christian
;
Sandberg, Erik
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1063-1073
Persistent link: https://www.econbiz.de/10009756195
Saved in:
44
Special section: Anatomy of service innovation
O'Cass, Aron
(
contributor
)
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1060-1167
Persistent link: https://www.econbiz.de/10009756204
Saved in:
45
Investigating the service brand : a customer value perspective
Brodie, Roderick J.
;
Whittome, James R. M.
;
Brush, …
- In:
Journal of business research : JBR
62
(
2009
)
3
,
pp. 345-355
Persistent link: https://www.econbiz.de/10003840062
Saved in:
46
New industrial service development : scenarios for success and failure
DeBrentani, Ulrike
- In:
Journal of business research : JBR
32
(
1995
)
2
,
pp. 93-103
Persistent link: https://www.econbiz.de/10001174912
Saved in:
47
The industrial purchase decision for professional services
Stock, James R.
- In:
Journal of business research : JBR
15
(
1987
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10001029677
Saved in:
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