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~isPartOf:"Journal of service research"
~subject:"transformative service research"
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transformative service research
Dienstleistung
18
Services
18
Dienstleistungssektor
13
Service industry
13
Dienstleistungsqualität
12
Service quality
12
Consumer behaviour
8
Konsumentenverhalten
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Beziehungsmarketing
5
Customer satisfaction
5
Dienstleistungsinnovation
5
Kundenzufriedenheit
5
Relationship marketing
5
Service innovation
5
Customer service
4
Dienstleistungsmarketing
4
Innovation
4
Kundenservice
4
Services marketing
4
service design
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service innovation
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Artificial intelligence
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Business services
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Künstliche Intelligenz
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Unternehmensdienstleistung
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artificial intelligence
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Automatisierung
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Enterprise architecture
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Service-Dominant Logic
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Service-dominant logic
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Unternehmensarchitektur
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machine learning
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service experience
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service research priorities
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service robots
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service strategy
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Field, Joy M.
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Fotheringham, Darima
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Gustafsson, Anders
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Huang, Ming-Hui
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Lemon, Katherine N.
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McColl-Kennedy, Janet R.
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Subramony, Mahesh
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Anderson, Laurel
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Azzari, Courtney Nations
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Downey, Hilary
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Journal of service research
The service industries journal
5
Journal of service research : JSR
3
Services marketing quarterly
1
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ECONIS (ZBW)
3
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Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
2
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
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