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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Dienstleistung
17
Services
14
Warteschlangentheorie
6
Queueing theory
5
Theorie
5
Theory
5
Business process management
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Operations Research
2
Operations research
2
Preismanagement
2
Pricing strategy
2
Production capacity
2
Produktionskapazität
2
Prozessmanagement
2
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2
queueing
2
service systems
2
Betriebskontrolle
1
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1
Beziehungsmarketing
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Business network
1
Chirurgie
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Consumer behaviour
1
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1
Customer service
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Demand
1
Dienstleistungsinnovation
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Dienstleistungssektor
1
Digital platform
1
Digitale Plattform
1
E-commerce
1
Electronic Commerce
1
Elektronik
1
Flexibility
1
Flexibilität
1
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1
Game theory
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14
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Arlotto, Alessandro
1
Bassamboo, Achal
1
Bellos, Ioannis
1
Bimpikis, Kostas
1
Cohen, Morris A.
1
Crabill, Thomas B.
1
Debo, Laurens G.
1
Dewan, Sanjeev
1
Frazelle, Andrew E.
1
Friedman, Moshe
1
Gao, Long
1
Gilland, Wendell
1
Goes, Paulo B.
1
Gupta, Varun
1
Ilk, Noyan
1
Kalai, Ehud
1
Kamien, Morton I.
1
Kesavan, Saravanan
1
Lee, Hau Leung
1
Li, Jin
1
Lin, Mingfeng
1
Markakis, Mihalis G.
1
Mendelson, Haim
1
Moore, James M.
1
Ou, Jihong
1
Perry, Ohad
1
Pisano, Gary P.
1
Resh, Michael
1
Rubinovitch, Michael
1
Seppänen, Jouko
1
Staats, Bradley R.
1
Stidham, Shaler
1
Wang, Jingqi
1
Wei, Yehua
1
Wu, Chenguang Allen
1
Xu, Susan H.
1
Xu, Yejia
1
Yang, Luyi
1
Zhao, J. Leon
1
Zhou, Yong-Pin
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Management science : journal of the Institute for Operations Research and the Management Sciences
SpringerLink / Bücher
127
The service industries journal
69
The journal of services marketing
58
Journal of service management
57
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Ifo Schnelldienst
47
Journal of business research : JBR
47
Journal of service research : JSR
45
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
33
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
32
FFB-Diskussionspapier
30
Research
28
Springer eBook Collection
28
International journal of services technology and management
27
Springer eBook Collection / Business and Economics
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
Gabler Edition Wissenschaft
24
International journal of production economics
21
Schriften des Forschungsinstituts Freie Berufe
21
Izvestija Akademii Nauk SSSR
20
Services marketing quarterly
20
Working paper / National Bureau of Economic Research, Inc.
20
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Schriftenreihe innovatives Dienstleistungsmanagement
19
Journal of retailing and consumer services
18
Journal of service research
18
Politická ekonomie : teorie, modelování, aplikace
18
The journal of business & industrial marketing
18
ifo Dresden berichtet
18
European journal of marketing : EJM
17
European journal of operational research : EJOR
17
Forum Dienstleistungsmanagement
17
International journal of hospitality management
17
The science of service systems
17
Handbook of service science ; [Vol. 1]
15
London School of Economics and Political Science - Publications
15
NBER working paper series
15
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ECONIS (ZBW)
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1
Marketplace scalability and strategic use of platform investment
Li, Jin
;
Pisano, Gary P.
;
Xu, Yejia
;
Zhu, Feng
- In:
Management science : journal of the Institute for …
69
(
2023
)
7
,
pp. 3958-3975
Persistent link: https://www.econbiz.de/10014338316
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Service system with dependent service and patience times
Wu, Chenguang Allen
;
Bassamboo, Achal
;
Perry, Ohad
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1151-1172
Persistent link: https://www.econbiz.de/10012013569
Saved in:
4
Learning and hierarchies in service systems
Bimpikis, Kostas
;
Markakis, Mihalis G.
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1268-1285
Persistent link: https://www.econbiz.de/10012013613
Saved in:
5
Strategic open routing in service networks
Arlotto, Alessandro
;
Frazelle, Andrew E.
;
Wei, Yehua
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 735-750
Persistent link: https://www.econbiz.de/10012000771
Saved in:
6
Search among queues under quality differentiation
Yang, Luyi
;
Debo, Laurens G.
;
Gupta, Varun
- In:
Management science : journal of the Institute for …
65
(
2019
)
8
,
pp. 3605-3623
Persistent link: https://www.econbiz.de/10012062720
Saved in:
7
When more is less : field evidence on unintended consequences of multitasking
Goes, Paulo B.
;
Ilk, Noyan
;
Lin, Mingfeng
;
Zhao, J. Leon
- In:
Management science : journal of the Institute for …
64
(
2018
)
7
,
pp. 3033-3054
Persistent link: https://www.econbiz.de/10011899706
Saved in:
8
Impact of queue configuration on service time : evidence from a supermarket
Wang, Jingqi
;
Zhou, Yong-Pin
- In:
Management science : journal of the Institute for …
64
(
2018
)
7
,
pp. 3055-3075
Persistent link: https://www.econbiz.de/10011899709
Saved in:
9
Volume flexibility in services : the costs and benefits of flexible labor resources
Kesavan, Saravanan
;
Staats, Bradley R.
;
Gilland, Wendell
- In:
Management science : journal of the Institute for …
60
(
2014
)
8
,
pp. 1884-1906
Persistent link: https://www.econbiz.de/10010403644
Saved in:
10
Service performance analysis and improvement for a ticket queue with balking customers
Xu, Susan H.
;
Gao, Long
;
Ou, Jihong
- In:
Management science : journal of the Institute for …
53
(
2007
)
6
,
pp. 971-990
Persistent link: https://www.econbiz.de/10003490974
Saved in:
11
Optimal service speeds in a competitive environment
Kalai, Ehud
- In:
Management science : journal of the Institute for …
38
(
1992
)
8
,
pp. 1154-1163
Persistent link: https://www.econbiz.de/10001128211
Saved in:
12
Pricing and capacity decisions for a service facility : stability and multiple local optima
Stidham, Shaler
- In:
Management science : journal of the Institute for …
38
(
1992
)
8
,
pp. 1121-1139
Persistent link: https://www.econbiz.de/10001128214
Saved in:
13
User delay costs and internal pricing for a service facility
Dewan, Sanjeev
- In:
Management science : journal of the Institute for …
36
(
1990
)
12
,
pp. 1502-1517
Persistent link: https://www.econbiz.de/10001101560
Saved in:
14
Multi-agent customer allocation in a stochastic service system
Lee, Hau Leung
- In:
Management science : journal of the Institute for …
31
(
1985
)
6
,
pp. 752-763
Persistent link: https://www.econbiz.de/10001015644
Saved in:
15
Optimal control of a service facility with variable exponential service times and constant arrival rate
Crabill, Thomas B.
- In:
Management science : journal of the Institute for …
18
(
1972
)
9
,
pp. 560-566
Persistent link: https://www.econbiz.de/10002026924
Saved in:
16
Stochastic programming of multiple channel service systems with deterministic inflow and stochastic service times
Resh, Michael
;
Friedman, Moshe
- In:
Management science : journal of the Institute for …
22
(
1976
)
9
,
pp. 1022-1033
Persistent link: https://www.econbiz.de/10002694792
Saved in:
17
Facilities planning with graph theory
Seppänen, Jouko
;
Moore, James M.
- In:
Management science : journal of the Institute for …
17
(
1970
)
4
,
pp. B242-B253
Persistent link: https://www.econbiz.de/10002804041
Saved in:
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