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~subject:"Customer satisfaction"
~type_genre:"Fallstudie"
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Customer satisfaction
Dienstleistung
89
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International journal of quality and service sciences
1
Managing consumer services : factory or theater?
1
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ECONIS (ZBW)
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Connecting factory to theatre : lessons from a case study
Croom, Simon
;
Baglieri, Enzo
- In:
Managing consumer services : factory or theater?
,
(pp. 45-67)
.
2014
Persistent link: https://www.econbiz.de/10010478150
Saved in:
2
Customer involvement in service production, delivery and quality : the challenge and opportunities
Dadfar, Hossein
;
Brege, Staffan
;
Semnani, Sedigheh …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 46-65
Persistent link: https://www.econbiz.de/10009754723
Saved in:
3
Service-orientierte Geschäftsmodelle : erfolgreich umsetzen
Böhmann, Tilo
(
ed.
);
Warg, Markus
(
ed.
);
Weiß, Peter
(
ed.
)
-
2013
Persistent link: https://www.econbiz.de/10014007231
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