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~subject:"Dienstleistungsqualität"
~person:"Kleinaltenkamp, Michael"
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Dienstleistungsqualität
Dienstleistung
20
Marketing
14
Dienstleistungsmarketing
9
Services marketing
9
Services
7
Theorie
6
Theory
6
Deutschland
4
Germany
4
B-to-B-Marketing
3
Business-to-business marketing
3
Service quality
3
Aufsatzsammlung
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Beziehungsmarketing
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Business process management
2
Business-to-Business-Marketing
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Customer service
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Dienstleistungssektor
2
Kongress
2
Kundenservice
2
Lieferantenmanagement
2
Prozessmanagement
2
Relationship marketing
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Service industry
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Supplier relationship management
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24.02.1994
1
Berlin <1994>
1
Beschwerdemanagement
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Bundling strategy
1
Cognition
1
Competitive advantage
1
Complaint management
1
Consumer behaviour
1
Coping
1
Customer accepntance
1
Customer integration
1
Customer satisfaction
1
Dienstleistungsangebot
1
Dienstleistungsbetrieb
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Kleinaltenkamp, Michael
Bruhn, Manfred
8
Edvardsson, Bo
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Benkenstein, Martin
4
Blau, Benjamin
4
Gallan, Andrew S.
4
Paluch, Stefanie
4
Stauss, Bernd
4
Wirtz, Jochen
4
Anderson, Sidney
3
Bitner, Mary Jo
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Chase, Richard B.
3
Debo, Laurens G.
3
Falk, Tomas
3
Gerstner, Eitan
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
Kowalkowski, Christian
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Meran, Georg
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Ostrom, Amy L.
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Polese, Francesco
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Rayburn, Steven W.
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Russell-Bennett, Rebekah
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Rust, Roland T.
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Schwarze, Reimund
3
Seppänen, Kaisa
3
Sharma, Piyush
3
Sousa, Rui
3
Toktay, L. Beril
3
Van Wassenhove, Luk N.
3
Alkire, Linda
2
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Journal of business economics : JBE
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
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Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
2
Customer acceptance of tradable service contracts
Geiger, Ingmar
;
Kluckert, Manuel
;
Kleinaltenkamp, Michael
- In:
Journal of business economics : JBE
87
(
2017
)
2
,
pp. 155-183
Persistent link: https://www.econbiz.de/10011707316
Saved in:
3
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
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