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~subject:"Dienstleistungsqualität"
~person:"Seppänen, Kaisa"
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Dienstleistungsqualität
Dienstleistung
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Service quality
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Seppänen, Kaisa
Bruhn, Manfred
8
Edvardsson, Bo
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Benkenstein, Martin
4
Blau, Benjamin
4
Gallan, Andrew S.
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Paluch, Stefanie
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Wirtz, Jochen
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3
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3
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3
Helkkula, Anu
3
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Jaakkola, Elina
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Karppinen, Henri
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Kleinaltenkamp, Michael
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3
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International journal of services and operations management
2
International journal of procurement management
1
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ECONIS (ZBW)
3
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1
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
2
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
3
Service designs and mindsets : extracting experiential knowledge from service realisation
Karppinen, Henri
;
Huiskonen, Janne
;
Seppänen, Kaisa
- In:
International journal of procurement management
6
(
2013
)
5
,
pp. 561-577
Persistent link: https://www.econbiz.de/10010207616
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