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~subject:"Kundenzufriedenheit"
~person:"Sivakumar, K."
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Kundenzufriedenheit
Dienstleistung
3
Services
3
Beziehungsmarketing
2
Customer participation
2
Customer satisfaction
2
Dienstleistungsqualität
2
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Digitizability'
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Sivakumar, K.
Gouthier, Matthias
3
Gustafsson, Anders
3
McColl-Kennedy, Janet R.
3
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3
Sharma, Piyush
3
Stauss, Bernd
3
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Hahn, Kathrin
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Korai, Bernard
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Kuppelwieser, Volker
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Langmann, Kristin
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Ostrom, Amy L.
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Roschk, Holger
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Witell, Lars
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Journal of service management
1
The journal of services marketing
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ECONIS (ZBW)
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Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
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2
A process-output classification for customer participation in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
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