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~subject:"Kundenzufriedenheit"
~person:"Wu, Luorong"
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Kundenzufriedenheit
Customer satisfaction
2
Dienstleistung
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Dienstleistungsqualität
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Service industry
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Wu, Luorong
Gouthier, Matthias
3
Gustafsson, Anders
3
McColl-Kennedy, Janet R.
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International journal of hospitality management
1
Journal of business research : JBR
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ECONIS (ZBW)
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Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
2
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
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