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person:"Prentice, Catherine"
~subject:"Unternehmenserfolg"
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Unternehmenserfolg
Gambling
24
Glücksspiel
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Dienstleistungsqualität
17
Service quality
17
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13
Customer satisfaction
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Casinos
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Prentice, Catherine
Lee, Seoki
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
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ECONIS (ZBW)
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Uncovering the service profit chain in the casino industry
Prentice, Catherine
;
Wong, IpKin Anthony
;
Lam, Desmond
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2826-2846
Persistent link: https://www.econbiz.de/10011799915
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2
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
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