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Search: subject_exact:"Selbstbedienung"
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Selbstbedienung
551
Self-service
475
Consumer behaviour
239
Konsumentenverhalten
239
Kundenzufriedenheit
128
Customer satisfaction
126
Dienstleistungsqualität
118
Service quality
117
Innovation adoption
87
Innovationsakzeptanz
87
Einzelhandel
76
Deutschland
63
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63
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56
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55
Self-service technology
50
Germany
48
Technischer Fortschritt
40
Technological change
40
USA
38
Electronic Banking
37
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36
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31
self-service technology
30
Bank
29
Handel
28
Theorie
25
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25
Customer integration
24
Customer service
24
Food retailing
24
Innovation diffusion
24
Innovationsdiffusion
24
Kundenintegration
24
Kundenservice
24
Lebensmitteleinzelhandel
24
Electronic Commerce
23
Dienstleistungssektor
21
E-commerce
21
Service industry
21
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47
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9
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316
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48
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27
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13
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13
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9
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9
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7
Sammelwerk
7
Dissertation u.a. Prüfungsschriften
5
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4
Collection of articles written by one author
4
Geschäftsbericht
4
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4
No longer published / No longer aquired
4
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4
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English
391
German
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Undetermined
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French
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Collier, Joel E.
8
Kaushik, Arun Kumar
6
Mattila, Anna S.
6
Boslau, Madlen
5
Rahman, Zillur
5
Wang, Cheng
5
Cranage, David A.
4
Hung, Kam
4
Kaufer, Erich
4
Lee, Hyun-joo
4
Liu, Chun
4
Robertson, Nichola
4
Salomann, Harald
4
Streukens, Sandra
4
Artis, Andrew B.
3
Dwivedi, Yogesh Kumar
3
Epple, Manfred H.
3
Fleming, David E.
3
Gelbrich, Katja
3
Gleitsmann, Sinje
3
Greipl, Erich
3
Guttzeit, Mandy
3
Gössinger, Ralf
3
Harris, Jennifer
3
Hartwig, Michaela
3
Kaulvers, Stephan-Andreas
3
Kelly, Petranka
3
Kishore, Krishna
3
Lawlor, Jennifer
3
Lee, Hyun-Joo
3
Lin, Jiun-sheng Chris
3
Meuter, Matthew L.
3
Meyer, Anton
3
Nieschlag, Robert
3
Patterson, Paul G.
3
Pezoldt, Kerstin
3
Rajagopal
3
Roschk, Holger
3
Scherer, Anne
3
Sequeira, A. H.
3
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Institution
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Institut für Selbstbedienung <Köln>
5
Bundesverband der Selbständigen
2
Institut Selbstbedienung
2
Anker-Werke <Bielefeld> / Abteilung Information
1
Bundesverband der Filialbetriebe und Selbstbedienungs-Warenhäuser
1
Carrefour <Firma>
1
Casino SA <Saint-Etienne>
1
Castorama Dubois Investissements <Templemars>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Eidgenössische Technische Hochschule Zürich
1
European Productivity Agency
1
Fördergesellschaft Marketing an der Universität Augsburg
1
GWI-Institut
1
Gottlieb-Duttweiler-Institut für Wirtschaftliche und Soziale Studien <Rüschlikon>
1
Harvard University, Graduate School of Business Administration, Division of Research
1
IGI Global
1
Institut für Gesundheits-System-Forschung
1
Institut national de la statistique et des études économiques <Frankreich> / Direction régionale d'Orléans
1
Institutet för Ekonomisk Forskning <Lund>
1
International Co-operative Alliance / Regional Office for Asia and the Pacific
1
Johannes Gutenberg-Universität Mainz / Seminar Finanzdienstleistungen im Spannungsfeld zwischen Rationalisierung und Kundenorientierung
1
Nederlandsche Kamer van Koophandel voor Belgie͏̈ en Luxemburg
1
Nielsen Marketing Service
1
Ploenzke AG <Wiesbaden>
1
Primistères SA
1
Springer Fachmedien Wiesbaden
1
The Wharton Financial Institutions Center
1
University <Sunderland> / Information Services
1
Verlag Dr. Kovač
1
Verlagsgruppe Bauer, Markt- und Mediaforschung
1
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Published in...
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The journal of services marketing
15
The service industries journal
14
Journal of retailing and consumer services
13
Journal of business research : JBR
12
Europäische Hochschulschriften / 5
11
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
Betriebs-Berater : BB
6
Service business
6
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
SpringerLink / Bücher
5
The international review of retail, distribution and consumer research
5
Gabler Edition Wissenschaft
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Economie et statistique
3
History of retailing and consumption
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Journal of marketing
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Betriebswirtschaftliche Abhandlungen
2
Cogent business & management
2
Der Handel heute : in memoriam Julius Hirsch
2
European journal of marketing : EJM
2
European retail research
2
Food marketing
2
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Handbook of hospitality operations and IT
2
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Source
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ECONIS (ZBW)
528
USB Cologne (EcoSocSci)
21
EconStor
1
OLC EcoSci
1
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551
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21
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
22
Joint location and pricing optimization of self-service in urban logistics considering customers' choice behavior
Zhang, Wenwei
;
Xu, Min
;
Wang, Shuaian
- In:
Transportation research / E : an international journal
174
(
2023
),
pp. 1-25
Persistent link: https://www.econbiz.de/10014338375
Saved in:
23
Facilitation of women's employment in the retail sector : a study of Independent Self-service Stores (ISS) in Mumbai
Borkar, Aman
;
Barat, Poulami
;
Yadav, Shikha
- In:
South Asian journal of management : SAJM
30
(
2023
)
3
,
pp. 55-72
Persistent link: https://www.econbiz.de/10014438971
Saved in:
24
The great new shopping idea : introducing self-service retailing in the British Isles
Morrison, Kathryn A.
- In:
History of retailing and consumption
9
(
2023
)
1
,
pp. 57-81
Persistent link: https://www.econbiz.de/10014391883
Saved in:
25
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
26
Self-recovery after self-service technology failures : do motivations and self-efficacy matter?
Chiu, Yen-Ting Helena
;
Dung Minh Nguyen
;
Hofer, Katharina
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1195-1212
Persistent link: https://www.econbiz.de/10014484077
Saved in:
27
Consumers' paradoxical motives of co-creation : from self-service technology to crowd-sourcing platform
Wang, Xueqin
;
Wong, Yiik Diew
;
Liu, Feng
;
Yuen, Kum Fai
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468826
Saved in:
28
How consumers respond to embarrassing service encounters : a dehumanization perspective
Sun, Yixia
;
Wang, Xuehua
;
Hoegg, JoAndrea
;
Dahl, Darren W.
- In:
Journal of marketing research
60
(
2023
)
4
,
pp. 646-664
Persistent link: https://www.econbiz.de/10014322141
Saved in:
29
Designing gamified interactions with self-service technology at restaurants
Lee, Wangoo
;
Lu, Lu
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014325583
Saved in:
30
Why user experience is crucial for procurement
Simko, Stephen
;
Rozelle, Brandon
- In:
Journal of supply chain management, logistics and …
5
(
2022/2023
)
2
,
pp. 160-169
Persistent link: https://www.econbiz.de/10014233110
Saved in:
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