//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service-Dominant Logic"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Service-dominant logic
667
Service-Dominant Logic
656
Betriebliche Wertschöpfung
346
Value creation
346
Kundenintegration
292
Customer integration
290
Marketing theory
200
Marketingtheorie
200
Beziehungsmarketing
199
Relationship marketing
199
service-dominant logic
137
Customer value
120
Kundenwert
119
Dienstleistung
103
Services
103
Value co-creation
99
Dienstleistungsmarketing
89
Services marketing
89
Innovation
84
Dienstleistungsqualität
82
Service quality
82
Consumer behaviour
75
Konsumentenverhalten
75
Lieferantenmanagement
66
Supplier relationship management
66
Dienstleistungssektor
60
Service industry
60
Resource-based view
55
Ressourcenorientierter Ansatz
55
Business network
50
Unternehmensnetzwerk
50
value co-creation
48
Customer satisfaction
46
Innovation management
43
Innovationsmanagement
42
Service innovation
40
Service dominant logic
38
Marketing management
37
Marketingmanagement
37
more ...
less ...
Online availability
All
Undetermined
32
Free
1
Type of publication
All
Article
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
44
Aufsatz in Zeitschrift
44
Aufsatz im Buch
2
Book section
2
Language
All
English
45
German
1
Author
All
Barrutia, José M.
3
Tronvoll, Bård
3
Echebarria, Carmen
2
Edvardsson, Bo
2
Eletxigerra, Ainhize
2
Hollebeek, Linda D.
2
Le Nguyen Hau
2
Pham Ngoc Thuy
2
Aggarwal, Praveen
1
Alam, Md. Nur
1
Albinsson, Pia A.
1
Altinay, Levent
1
Azad, Naser
1
Bai, Billy
1
Basu, Amiya K.
1
Birgelen, Marcel van
1
Bloemer, Johanna M.
1
Boekhoff, Christine
1
Bosselman, Robert
1
Cambra-Fierro, Jesús
1
Caniëls, Marjolein
1
Carrubbo, Luca
1
Casidy, Riza
1
Cassia, Fabio
1
Chan, Eric S. W.
1
Chandler, Jennifer D.
1
Chaney, Damien
1
Chathoth, Prakash K.
1
Chatterjee, Sharmila C.
1
Chiu, Weisheng
1
Cossío-Silva, Francisco J.
1
DeLeon, Anthony J.
1
Deng, Aimin
1
Dey, Sandip
1
Evangelista, Felicitas
1
Ferdinand, Augusty Tae
1
Finsterwalder, Jörg
1
Furrer, Olivier
1
Gelbrich, Katja
1
Ghasemian, Seyed Hamid Reza
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
3
Journal of service research : JSR
3
The service industries journal
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Marketing theory
2
Service business
2
The journal of services marketing
2
Asian journal of business and accounting : AJBA
1
European journal of marketing
1
European journal of marketing : EJM
1
Handbook of research on customer engagement
1
International journal of contemporary hospitality management
1
International journal of event and festival management
1
International journal of export marketing : IJExportM
1
International journal of innovation and technology management : IJITM
1
International journal of internet marketing and advertising : IJIMA
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of quality and service sciences
1
International journal of retail & distribution management
1
International journal of services, economics and management
1
International journal of sports marketing & sponsorship
1
Journal of business logistics
1
Journal of business research : JBR
1
Journal of consumer marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Management decision : MD
1
Operations management research : OMR ; advancing practice through theory
1
Psychology & marketing
1
Service-orientierte Geschäftsmodelle : erfolgreich umsetzen
1
Services marketing quarterly
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
Tourism management perspectives : TMP
1
more ...
less ...
Source
All
ECONIS (ZBW)
46
Showing
1
-
46
of
46
Sort
Relevance
Date (newest first)
Date (oldest first)
1
How does ergo-functional value resonance enhance intention to use? : An SDL perspective
Rini, Gilang Puspita
;
Ferdinand, Augusty Tae
- In:
International journal of innovation and technology …
21
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014495773
Saved in:
2
The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun
;
Wang, Yao-Chin
;
Wei, Wei
;
Zhang, Lu
;
Huo, Da
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
Saved in:
3
The impact of value co-creation behaviour within the social media context
Sleilati, Esther Bassil
;
Sfeir, Cynthia Jabbour
- In:
Asian journal of business and accounting : AJBA
14
(
2021
)
1
,
pp. 33-58
Persistent link: https://www.econbiz.de/10012587270
Saved in:
4
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
5
Expanding the task-dominant value cocreation narrative : the role of consumer expertise and social and mental processes
Eletxigerra, Ainhize
;
Barrutia, José M.
;
Echebarria, Carmen
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
5
,
pp. 1061-1087
Persistent link: https://www.econbiz.de/10013258953
Saved in:
6
Service experience gamified : a study on convergence of gamification and contemporary service experience
Panwar, Tapish
;
Khan, Kalim
- In:
International journal of internet marketing and …
17
(
2022
)
3/4
,
pp. 415-436
Persistent link: https://www.econbiz.de/10014318236
Saved in:
7
More is not always better : the impact of value co-creation fit on B2B and B2C customer satisfaction
Gligor, David M.
;
Maloni, Michael J.
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 209-237
Persistent link: https://www.econbiz.de/10013347430
Saved in:
8
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
9
Service encounter and repurchase intention in fitness centers : perceived value as a mediator and service innovativeness as a moderator
Wang, Fong Jia
;
Chiu, Weisheng
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
1
,
pp. 145-167
Persistent link: https://www.econbiz.de/10014232455
Saved in:
10
From service-dominant orientation to positive customer outcomes : a self-determination model in the custom travel service context
Li, Mingfei
;
Huang, Shanshan
;
Deng, Aimin
;
Bai, Billy
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012798193
Saved in:
11
Development of a brand community engagement model : a service-dominant logic perspective
Haverila, Kai
;
Haverila, Matti
;
McLaughlin, Caitlin
- In:
Journal of consumer marketing
39
(
2022
)
2
,
pp. 166-179
Persistent link: https://www.econbiz.de/10013165325
Saved in:
12
Service co-creation in destination exporting : does decision-making logic foster the service co-creation process in designing new services
Alam, Md. Nur
;
Masroor, Imtiaz
;
Rifat, S. M.
;
Dey, Sandip
; …
- In:
International journal of export marketing : IJExportM
5
(
2022
)
1
,
pp. 4-31
Persistent link: https://www.econbiz.de/10014310052
Saved in:
13
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
14
Tourist expertise and pre-travel value co-creation : task-related processes and beyond
Eletxigerra, Ainhize
;
Barrutia, José M.
;
Echebarria, Carmen
- In:
Tourism management perspectives : TMP
37
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012502582
Saved in:
15
Evaluating festival attributes adopting S-D logic : the mediating role of visitor experience and visitor satisfaction
Troisi, Orlando
;
Santovito, Savino
;
Carrubbo, Luca
; …
- In:
Marketing theory
19
(
2019
)
1
,
pp. 85-102
Persistent link: https://www.econbiz.de/10012001475
Saved in:
16
Customer roles in self-service technology encounters in a tourism context
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael S.
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 222-238
Persistent link: https://www.econbiz.de/10011669970
Saved in:
17
Customer brand engagement and co-production : an examination of key boundary conditions in the sharing economy
Casidy, Riza
;
Leckie, Civilai
;
Nyadzayo, Munyaradzi
; …
- In:
European journal of marketing
56
(
2022
)
10
,
pp. 2594-2621
Persistent link: https://www.econbiz.de/10013457378
Saved in:
18
Reconceptualizing value creation : exploring the role of goal congruence in the co-creation process
Sheng, Margaret L.
;
Natalia, Natalia
;
Hsieh, C. Y.
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209712
Saved in:
19
The role of proactive postsales services in supplier innovativeness and customer satisfaction
Nguyen Thi Mai Trang
;
Nguyen Dinh Tho
- In:
Service business
13
(
2019
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10012124315
Saved in:
20
Customer perceptions of innovativeness : an accelerator for value co-creation
Kim, Eojina
;
Tang, Liang
;
Bosselman, Robert
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
6
,
pp. 807-838
Persistent link: https://www.econbiz.de/10012053373
Saved in:
21
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
Saved in:
22
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
23
Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens
Magno, Francesca
;
Cassia, Fabio
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1161-1172
Persistent link: https://www.econbiz.de/10011525755
Saved in:
24
Value cocreation in service interactions : dimensions and antecedents
Neghina, Carmen
;
Caniëls, Marjolein
;
Bloemer, Johanna M.
; …
- In:
Marketing theory
15
(
2015
)
2
,
pp. 221-242
Persistent link: https://www.econbiz.de/10011494612
Saved in:
25
How much compensation should a firm offer for a flawed service? : an examination of the nonlinear effects of compensation on satisfaction
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10010483434
Saved in:
26
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
27
B2B relationship calculus : quantifying resource effects in service-dominant logic
DeLeon, Anthony J.
;
Chatterjee, Sharmila C.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 402-427
Persistent link: https://www.econbiz.de/10011685005
Saved in:
28
Athlete satisfaction with a major multi-sport event : the importance of social and cultural aspects
MacIntosh, Eric W.
;
Parent, Milena M.
- In:
International journal of event and festival management
8
(
2017
)
2
,
pp. 136-150
Persistent link: https://www.econbiz.de/10011721590
Saved in:
29
"Towards a co-creation framework in the retail banking services industry : do demographics influence?"
Cambra-Fierro, Jesús
;
Pérez, Lourdes
;
Grott, Emily
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 219-228
Persistent link: https://www.econbiz.de/10011629059
Saved in:
30
Product quality vs service quality in the mobile industry : is there a dominant driver of customer intention to switch providers?
Peng, Xianghui
;
Scott, Rebecca
;
Prybutok, Victor
; …
- In:
Operations management research : OMR ; advancing …
7
(
2014
)
3/4
,
pp. 63-76
Persistent link: https://www.econbiz.de/10010439715
Saved in:
31
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
32
Value co-creation : factors affecting discretionary effort exertion
Aggarwal, Praveen
;
Basu, Amiya K.
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 321-336
Persistent link: https://www.econbiz.de/10010465663
Saved in:
33
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
34
An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad
;
Ghazali, Zulkipli
;
Albinsson, Pia A.
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
Saved in:
35
The evoking power of servicescapes : consumers' inferences of manipulative intent following service environment-driven evocations
Lunardo, Renaud
;
Roux, Dominique
;
Chaney, Damien
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 6097-6105
Persistent link: https://www.econbiz.de/10011597718
Saved in:
36
Electronic service quality and value : do consumer knowledge-related resources matter?
Barrutia, José M.
;
Gilsanz, Ainhize
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 231-246
Persistent link: https://www.econbiz.de/10009774866
Saved in:
37
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
38
Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions
Chathoth, Prakash K.
;
Ungson, Gerardo R.
;
Altinay, Levent
; …
- In:
Tourism management : research, policies, practice
42
(
2014
),
pp. 181-193
Persistent link: https://www.econbiz.de/10010355164
Saved in:
39
The value co-creation process as a determinant of customer satisfaction
Vega-Vazquez, Manuela
;
Revilla-Camacho, María Ángeles
; …
- In:
Management decision : MD
51
(
2013
)
10
,
pp. 1945-1953
Persistent link: https://www.econbiz.de/10010198589
Saved in:
40
Controlling service-orientierter Geschäftsmodelle
Warg, Markus
;
Hoffmann, Uwe
;
Boekhoff, Christine
- In:
Service-orientierte Geschäftsmodelle : erfolgreich umsetzen
,
(pp. 85-112)
.
2013
Persistent link: https://www.econbiz.de/10010245566
Saved in:
41
Are they being served? : linking consumer expectation, evaluation and commitment
Mason, Chris
;
Simmons. John
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 227-237
Persistent link: https://www.econbiz.de/10009581954
Saved in:
42
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
43
A dynamic model of customer complaining behaviour from the perspective of service-dominant logic
Tronvoll, Bård
- In:
European journal of marketing : EJM
46
(
2012
)
1/2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10009514971
Saved in:
44
Examining the effects of patient characteristics and prior value needs on the patient-doctor encounter process in healthcare service delivery
Osei-Frimpong, Kofi
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
2
,
pp. 192-213
Persistent link: https://www.econbiz.de/10011591748
Saved in:
45
A structural equation model of effective variables on service quality in capital industrial goods sector
Ghasemian, Seyed Hamid Reza
;
Azad, Naser
; …
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10010351494
Saved in:
46
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->