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type_genre:"Case study"
isPartOf:"Management learning : the journal for managerial and organizational learning"
~subject:"Kundenservice"
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Opening Pandora’s box : the unintended consequences of Stephen Covey’s effectiveness movement
McCabe, Darren
- In:
Management learning : the journal for managerial and …
42
(
2011
)
2
,
pp. 183-197
Persistent link: https://www.econbiz.de/10009154309
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