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Data Mining
5
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Hotel industry
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Customer satisfaction
3
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Online reviews
3
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International journal of contemporary hospitality management
Technological forecasting & social change : an international journal
46
Journal of business research : JBR
18
International journal of hospitality management
17
IEEE transactions on engineering management : EM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
Tourism management : research, policies, practice
12
The journal of information systems : JIS ; a semiannual journal of the Information Systems Section of the American Accouting Association
11
International review of economics & finance : IREF
10
Finance research letters
9
Journal of information & knowledge management : JIKM
9
European journal of operational research : EJOR
8
International journal of production research
8
International review of financial analysis
8
Journal of management information systems : JMIS
8
Journal of retailing and consumer services
8
Electronic commerce research
7
Information systems research : ISR
7
Management science : journal of the Institute for Operations Research and the Management Sciences
7
Discussion papers / CEPR
6
International journal of forecasting
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of business analytics
6
Journal of emerging technologies in Accounting
6
Economic modelling
5
International journal of accounting information systems
5
Journal of accounting & economics
5
Journal of banking & finance
5
Journal of hospitality marketing & management
5
Organizational research methods : ORM
5
Technology analysis & strategic management
5
Tourism management perspectives : TMP
5
Information systems and e-business management : ISeB
4
International journal of business information systems : IJBIS
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
Journal of air transport management
4
Journal of applied econometrics
4
Journal of behavioral and experimental finance
4
Journal of marketing research
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
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ECONIS (ZBW)
8
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1
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
2
A co-created value scale for the hospitality service : applying a text mining approach
Kwon, Wooseok
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2352-2373
Persistent link: https://www.econbiz.de/10014314776
Saved in:
3
The impact of COVID-19 on hotel customer satisfaction : evidence from Beijing and Shanghai in China
Sun, Shaolong
;
Jiang, Fuxin
;
Feng, Gengzhong
;
Wang, Shouyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 382-406
Persistent link: https://www.econbiz.de/10012798197
Saved in:
4
Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng
;
Trivedi, Rohit
;
Teichert, Thorsten
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103
Saved in:
5
What affects the online ratings of restaurant consumers : a research perspective on text-mining big data analysis
Liu, Jun
;
Yu, Yunyun
;
Mehraliyev, Fuad
;
Hu, Sike
;
Chen, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3607-3633
Persistent link: https://www.econbiz.de/10013412933
Saved in:
6
A prediction framework on the helpfulness of reviews for processing Chinese and English hotel reviews
Li, Xiaokun
;
Zhang, Yao
- In:
International journal of contemporary hospitality management
34
(
2022
)
12
,
pp. 4415-4437
Persistent link: https://www.econbiz.de/10013455333
Saved in:
7
Roles of negative emotions in customers' perceived helpfulness of hotel reviews on a user-generated review website : a text mining approach
Lee, Minwoo
;
Jeong, Miyoung
;
Lee, Jongseo
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 762-783
Persistent link: https://www.econbiz.de/10011687726
Saved in:
8
Exploring the generalizability of discriminant word items and latent topics in online tourist reviews
Dickinger, Astrid
;
Lalicic, Lidija
;
Mazanec, Josef A.
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 803-816
Persistent link: https://www.econbiz.de/10011687739
Saved in:
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