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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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9
Data Mining
6
Data mining
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Text mining
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Hotel industry
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Hotellerie
4
Customer satisfaction
3
Online reviews
3
Personalisierung
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Personalization
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Social web
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Beziehungsmarketing
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China
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Consumer behaviour
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Dienstleistungsqualität
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Gastronomie
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Online retailing
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Online-Handel
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Quality management
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Qualitätsmanagement
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Relationship marketing
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Review helpfulness
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Betriebliche Wertschöpfung
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Bibliometrics
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COVID-19
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Co-created value
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Hu, Feng
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Sun, Shaolong
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Teichert, Thorsten
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Trivedi, Rohit
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Wang, Shouyang
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Wu, Jie
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International journal of contemporary hospitality management
International journal of hospitality management
7
Journal of air transport management
4
Tourism management : research, policies, practice
3
International journal of bank marketing
2
Journal of business research : JBR
2
Journal of hospitality marketing & management
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Business systems research : a system view accross technology & economics : the journal of Society for Advancing Innovation and Research in Economy
1
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
1
Cowles Foundation discussion paper
1
Decision : official journal of Indian Institute of Management Calcutta
1
Electronic commerce research
1
Electronic markets : the international journal on networked business
1
European journal of management and business economics : EJM&BE
1
Information systems management
1
Information technology & tourism
1
International journal of logistics : research and applications
1
International journal of market research
1
International journal of production research
1
International journal of quality & reliability management
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing research
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Strategic outlook for innovative work behaviours : interdisciplinary and multidimensional perspectives
1
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Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
2
The impact of COVID-19 on hotel customer satisfaction : evidence from Beijing and Shanghai in China
Sun, Shaolong
;
Jiang, Fuxin
;
Feng, Gengzhong
;
Wang, Shouyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 382-406
Persistent link: https://www.econbiz.de/10012798197
Saved in:
3
Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng
;
Trivedi, Rohit
;
Teichert, Thorsten
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103
Saved in:
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