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~isPartOf:"Journal of hospitality marketing & management"
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Text
5
text mining
4
Data Mining
3
Data mining
3
Viral marketing
3
Virales Marketing
3
Beziehungsmarketing
2
Customer satisfaction
2
Hotel industry
2
Hotellerie
2
Kundenzufriedenheit
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Personalisierung
2
Personalization
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Relationship marketing
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Beschwerdemanagement
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Classification
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Complaint IPA
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Complaint management
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Complaint topic severity
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Consumer behaviour
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Customer rating inflation
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Customer reviews
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Internet marketing
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Online-Handel
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Eriksson, Theresa
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Guerreiro, João Pedro Silva Martins
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Moro, Sérgio
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Nave, Marta
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Pitt, Christine
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Plangger, Kirk
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Journal of hospitality marketing & management
Technological forecasting & social change : an international journal
52
Journal of business research : JBR
19
International journal of hospitality management
18
Journal of information & knowledge management : JIKM
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
14
IEEE transactions on engineering management : EM
12
Tourism management : research, policies, practice
12
International journal of business information systems : IJBIS
11
The journal of information systems : JIS ; a semiannual journal of the Information Systems Section of the American Accouting Association
11
Information systems research : ISR
10
International review of economics & finance : IREF
10
Finance research letters
9
International journal of contemporary hospitality management
9
International review of financial analysis
9
Journal of management information systems : JMIS
9
Organizational research methods : ORM
9
European journal of operational research : EJOR
8
International journal of production research
8
Journal of retailing and consumer services
8
Management science : journal of the Institute for Operations Research and the Management Sciences
8
Technology analysis & strategic management
8
Electronic commerce research
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
Journal of business analytics
7
Journal of emerging technologies in Accounting
7
Journal of risk and financial management : JRFM
7
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
7
Decision support systems : DSS ; the international journal
6
Discussion papers / CEPR
6
DoCMA working paper
6
International journal of forecasting
6
NBER working paper series
6
Discussion paper
5
Economic modelling
5
Information systems and e-business management : ISeB
5
International journal of accounting information systems
5
Journal of accounting & economics
5
Journal of applied econometrics
5
Journal of banking & finance
5
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ECONIS (ZBW)
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1
What consumer complaints should hoteliers prioritize? : analysis of online reviews under different market segments
Wu, Jie
;
Zhao, Narisa
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013545795
Saved in:
2
Accommodation eWOM in the sharing economy : automated text comparisons from a large sample
Pitt, Christine
;
Plangger, Kirk
;
Eriksson, Theresa
- In:
Journal of hospitality marketing & management
30
(
2021
)
2
,
pp. 258-275
Persistent link: https://www.econbiz.de/10012423292
Saved in:
3
A decision support system framework to track consumer sentiments in social media
Nave, Marta
;
Rita, Paulo
;
Guerreiro, João Pedro Silva …
- In:
Journal of hospitality marketing & management
27
(
2018
)
6
,
pp. 693-710
Persistent link: https://www.econbiz.de/10011919958
Saved in:
4
Sentiment classification of consumer-generated online reviews using topic modeling
Calheiros, Ana Catarina
;
Moro, Sérgio
;
Rita, Paulo
- In:
Journal of hospitality marketing & management
26
(
2017
)
7
,
pp. 675-693
Persistent link: https://www.econbiz.de/10011783996
Saved in:
5
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
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