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~type_genre:"Aufsatz im Buch"
~subject:"Customer service"
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Applying predictive analytics within the service sector
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Business information systems : 13th international conference, BIS 2010, Berlin, Germany, May 3 - 5, 2010 ; proceedings
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Predictive analysis of emotions for improving customer services
Jain, Vinay Kumar
;
Kumar, Shishir
- In:
Applying predictive analytics within the service sector
,
(pp. 125-134)
.
2017
Persistent link: https://www.econbiz.de/10011637810
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2
Textractor : a framework for extracting relevant domain concepts from irregular corporate textual datasets
Ittoo, Ashwin
;
Maruster, Laura
;
Wortmann, Johan C.
; …
- In:
Business information systems : 13th international …
,
(pp. 71-82)
.
2010
Persistent link: https://www.econbiz.de/10009562593
Saved in:
3
Representing customer service : telephones and texts
Wray-Bliss, Edward
- In:
Customer service : empowerment and entrapment
,
(pp. 38-59)
.
2001
Persistent link: https://www.econbiz.de/10001628786
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