The impact of tourism service quality on customer satisfaction : the case of five-star hotels in Jordan

Author statement:  Ramzi AL-Rousan and Badaruddin Mohamed; Yudi Fernando
Year: 
Person:  ; ;
Published in:  International journal of leisure and tourism marketing : IJLTM. - [Olney] : Inderscience Enterprises, ISSN 1757-5567, ZDB-ID 25124365. - Vol. 2.2011, 2, p. 124-139
Extent:  graph. Darst.
Language:  English
Subject:  Hotelgewerbe; Hotel industry; Dienstleistungsqualität; Service quality; Kundenzufriedenheit; Customer satisfaction; Jordanien; Jordan (Kingdom)
Genre:  Aufsatz in Zeitschriften; Article in journal
Type of publication:  Aufsatz
Title record from database:  ECONIS - Online Catalogue of the ZBW
Availability: 
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