M. Stern -- Multinational service firms and global strategy / Peter Enderwick -- Knowledge-intensive services and … innovation / Ian Miles -- Small and medium-sized enterprises and the consumption of traded (producer service expertise) versus … untraded knowledge and expertise / John R. Bryson & Peter W. Daniels -- Understanding the relationship between information …

's post-industrial economies; innovation as it relates to services …pt. I. Services and innovation : conceptual and analytical frameworks -- pt. II. The nature of innovation in services … : sectoral analyses and case studies -- pt. III. Organisational and strategic patterns for service innovation -- pt. IV …