Services form an important part of the economy today. Innovation for service firms is as important as for manufacturing …, but the innovation process for service firms is comparatively little studied. In this paper, I review the literature there … is on the innovation process for service firms, and make two suggestions for formalizing that process. The common thought …

paper I take a closer look at one aspect of innovation in services: appropriability. I discuss the different elements that …

innovation towards services and, related to this, a shift of consumer preferences towards these new services. If R&D figures are … un déplacement de l'innovation vers les services et, relié à cela, un déplacement des préférences vers les services. Les …

Many economic studies have examined the conditions under which innovation occurs in Canadian firms. We take the …: communication, financial services and technical business services. The data come from the 1996 innovation survey conducted by … Statistics Canada. The first objective of this paper is to explain why firms perceive the obstacles to innovation differently. We …