This research investigates how online customer reviews affect consumer decision-making (willingness to buy) during their first purchase of services or products. By using brand trust as a mediating variable in the relationship between online customers’ reviews and consumers’...

Purpose – The aim of this study is to determine key factors and processes for multinational companies (MNCs) to develop an effective stakeholder engagement and sustainable development (SD) framework. Design/methodology/approach – A qualitative multiple-case approach was used. A triangulation...

Purpose – This study aims to investigate the mediating role of organizational subculture between job satisfaction, organizational commitment (dependent variables) and leadership, culture (independent variables) in health care organizations. Design/methodology/approach – A survey on nurses...

Purpose – Whilst knowledge transfer is a major strategy for managing contemporary organizations the impact of the key factors influencing the rate of organization knowledge transfer is relatively unknown. As a contribution to this identified gap this paper aims to discuss the influence of...

Purpose – The purpose of this paper is to explore and explain how market and technological knowledge gained by executives interact in a complementary fashion to form the knowledge structure of their business model which in turn enable them to make sense of underlying complexities surrounding...

We compute aggregate productivity of three categories of regions, classified by the level of urbanization and density of economic activity in the Netherlands, from firm-specific total factor productivity (TFP) measures. TFP measures are estimated by a semi-parametric algorithm, within 2-digit...

Several different operational definitions of quality are commonly used in industry. The existence of these different definitions can cause confusion unless their relationships to each other are understood. Offers an explanation of the relationships between those definitions which are based on...

While the need to set targets has been widely discussed in the TQM, benchmarking and re‐engineering literature, guidance aimed at helping management report and interpret performance against targets has been fragmented. Very little literature has appeared that brings together our current state...

Purpose – The purpose of this paper is to examine why and how firms adopt less‐than‐perfect surrogate measures and, in extreme cases, dumb down measures to support strategic scorecards. Design/methodology/approach – The paper presents a taxonomy to classify the different types of...

TQM has its share of critics who are always quick to highlight the umber of companies abandoning TQM programmes. When TQM fails, we call this a case of chronic TQM fatigue. Outlines typical symptoms. Suggests two ways an organization can prevent the onset of chronic fatigue. Concludes that these...